Vimala K
MANAGER AT SALES AND OPERATIONS
Chennai
Summary
High-achieving Business Development Manager having Four-year track record of success improving sales and growing company customer base through effective program management, strategic planning and team leadership. Four years of experience in converting sales leads and effectively managing multiple territories.
Highly skilled in forecasting, project management and strategic planning with Good communication abilities. Proficient in monitoring trends and capitalizing on emerging opportunities
Overview
7
7
years of professional experience
4037
4037
years of post-secondary education
1
1
Language
Work History
Assistant Manager
Cordelia Cruises
08.2024 - Current
- Developing and implementing effective sales strategies to drive corporate sales, and achieve revenue targets.
- Identifying new business opportunities in the B2C and B2B segments.
- Handling walk-in customers at desired locations and providing them with detailed information about our services.
- Conduct on -site presentations and product demonstrations to potential clients.
- Providing exceptional customer service, ensuring client satisfaction, and repeat business.
- Handling customer inquiries, complaints, and feedback promptly and effectively.
Senior Relationship Manager
Mahindra Holidays and Resorts India Limited
09.2021 - 07.2024
- Focusing on membership selling (concept selling), dealing with both corporate and direct customers.
- Handle prospects from different aspects: web leads, direct walk-ins, and inbound calls,giving membership presentations to them.
- Conducted on-site customer visits to deliver presentations and demonstrate products ,effectively addressing client needs
- Approach corporate clients for multiple membership bookings.
- Manage complex sales situations and acquire clients based on value-based selling.
- Getting references from the existing members to generate new leads and identify high-value customers for new acquisition.
- Coordinating with the operations team to get the tour itinerary and costing.
- Handling CRM tools for member holiday booking, tracking customer interactions, and identifying upsell opportunities for current customers.
- Closely monitoring competitor activities and assisting in planning counterstrategies.
- Getting post-trip feedback experiences and ensuring their satisfaction.
Manager at Sales and Operations
Thomas Cook Limited
04.2018 - 04.2020
- Handle daily calls, emails, and walk-in customer queries on travel requirements.
- Communicating and explaining the travel destinations and other tour products to the clients, and enhancing their buying potential.
- To assist them in planning the right travel, and selling it on a profitable basis.
- Coordinating with the operations team to get the tour itinerary and costing.
- Being in continuous touch with the customers throughout their trip.
- Keeps intact with the changing trends, customer behavior analysis, and researches for promotional packages and seasonal packages.
- Conducting workshops and induction programs for freshers and training them.
Education
MBA - International Business
Pondicherry University
Master of Arts - Tourism And Travel Management
Anna Adarsh College For Women
Skills
Good in MS Office
Customer service
Lead generation
Leadership
Strategic planning
Problem solving
Social Media
Accomplishments
- Miss Beautiful skin in MISS TAMILNADU (2021)
- Miss Bukkam Face of the year (2019)
- University rank holder in academics in both UG & PG
- Best travel advisor of the year 2018 - 2019
Timeline
Assistant Manager
Cordelia Cruises
08.2024 - Current
Senior Relationship Manager
Mahindra Holidays and Resorts India Limited
09.2021 - 07.2024
Manager at Sales and Operations
Thomas Cook Limited
04.2018 - 04.2020
MBA - International Business
Pondicherry University
Master of Arts - Tourism And Travel Management
Anna Adarsh College For Women
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