Prasad Tikhe
Pune,MH
Summary
Dynamic Quality Analyst with a proven track record at AM Info Web, enhancing operational efficiency and customer satisfaction. Skilled in QA methodologies and problem-solving, I led initiatives reducing defects significantly. My adeptness at multitasking and technical research supported compliance and boosted retention rates, showcasing a blend of hard and soft skills essential for high-stakes environments.
Overview
7
7
years of professional experience
Work History
Quality Analyst
AM Info Web
09.2021 - 11.2024
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
- Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
Customer Service Executive
Interglobe Aviation
08.2017 - 08.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
Education
Bachelor of Science - Computer Science
S.P. College
Pune, India03-2017
Skills
- Audit processes
- Quality processes
- Report creation
- QA methodologies mastery
- Problem-solving abilities
- Multitasking Abilities
- Testing documentation maintenance
- Technical research
Additional Information
Completed Microsoft Azure - 104: Extensive knowledge of Azure’s public cloud computing platform, encompassing Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (PaaS) solutions for analytics, virtual computing, storage, networking, and other services.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Quality Analyst
AM Info Web
09.2021 - 11.2024
Customer Service Executive
Interglobe Aviation
08.2017 - 08.2021
Bachelor of Science - Computer Science
S.P. College
Similar Profiles
Nikhil PillayNikhil Pillay
NA at Arkin Info ServicesNA at Arkin Info Services
Sapna MuliyanaSapna Muliyana
Head of Human Resource at Design’N’Buy Web to Print Pvt.Ltd.Head of Human Resource at Design’N’Buy Web to Print Pvt.Ltd.
AVISA CHATTERJEEAVISA CHATTERJEE
General Accountant and Administrator at Quartz Group of Companies (Quartz info Mediaa & Quartz Info Meidaa Pvt. Ltd.)General Accountant and Administrator at Quartz Group of Companies (Quartz info Mediaa & Quartz Info Meidaa Pvt. Ltd.)
Pranav BarurePranav Barure
Sr. Sales Consultant at Pepperfry.comSr. Sales Consultant at Pepperfry.com
JYOTI DHANUKJYOTI DHANUK
Senior Engineer at L&T Technology ServicesSenior Engineer at L&T Technology Services