Vimal Raj
Senior Executive & Shift Lead Guest Experience Team
Bengaluru,KA
Summary
With a 15 plus-year legacy fostering exceptional guest experiences in the aviation industry, I am deeply passionate about elevating customer service to new heights. As a seasoned professional in VVIP and diplomatic facilitation, my goal is to integrate my expertise in stakeholder collaboration and team leadership into the role of a Guest Experience Manager. I am driven to contribute my skills in orchestrating seamless operation and cultivating a culture of excellence, aligning with the mission of delivering outstanding service that exceeds expectations and reinforce the airport's distinguished reputation.
Overview
18
18
years of professional experience
1
1
Certification
6
6
Languages
Work History
SHIFT LEAD-GUEST EXPERIENCE TEAM
BIAL
04.2023 - Current
- Overseeing VVIP, delegate, and high-profile guest facilitation at Bangalore International Airport
- Specialized in handling diplomats and head of state visits
- Collaborating with central and state government agencies, protocol departments, airlines, and ground handling agencies to ensure seamless arrivals and departures
- Ensuring Reserved Lounge and ceremonial spaces maintain international standards, reflecting BIAL values
- Managing a large team as part of terminal operations, ensuring adherence to BIAL standards and SLA agreements
- Oversight of vendors and third-party agencies to ensure compliance with BIAL standards and service agreements
- In charge of grooming and training for the Guest Experience Team, contributing to the team's excellence
- Handling daily VVIP, VIP, CIP, and other high-profile movements at the third busiest airport in India
- Constantly engaging with various stakeholders to enhance guest experiences and uphold BIAL's reputation.
SENIOR CABIN CREW
STAR AIR
01.2022 - 03.2023
- Specializing in VIP charter flights, Reports to the base manager, maintaining daily and monthly reports to improve on-board service
- Leading the in-flight team to ensure that safety and emergency procedures are followed in accordance with DGCA regulations.
MARKETING MANAGER
MINI EVM AUTOKRAFT
02.2021 - 10.2021
- Responsible for handling marketing activities across Kerala for MINI Cooper cars
- Duties also include and are not limited to creating marketing plans for all quarters, budget allocation, tracking on spending, and Coordination with various agencies for the successful outcome of events, Digital campaigns, ATL, BTL activities.
BUSINESS MANAGER
AFFINITY SERVICES
02.2018 - 01.2021
- Leadership role with profit and loss responsibility
- Developed short-term and long-term sales objectives and strategic plans to meet market needs resulting in a consistent 80% inflow rate for the wellness business
- Devised, Planned and put into action developing the OFC network support business unit.
CORPORATE SALES CONSULTANT
BMW EVM AUTOKRAFT
07.2017 - 01.2018
- Corporate Sales Consultant at EVM Autokraft, a major dealer handling all Kerala sales for BMW India
- Served as a bridge between BMW India and the dealership, ensuring alignment of all sales activities with BMW Group standards
- Conducted campaigns and activities targeted at attracting High Net Worth Individuals (HNIs) and corporates in the Kerala region.
Sr.CABIN CREW
AIRCOSTA
02.2016 - 01.2017
- Worked at AirCosta based in Vijayawada, operating Embraer 170 and 190 aircraft on pan-India routes
- Led the flight team, ensuring compliance with DGCA guidelines
- Primarily responsible for safety and emergency procedures.
Sr.Cabin Crew
Aircosta Airlines
05.2014 - 10.2015
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
- Collaborated with flight crew to maximize smooth and safe flights.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Responded to passenger emergencies to provide first aid.
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
CABIN CREW
ALLIANCE AIR - AIR INDIA
12.2011 - 05.2014
- Cabin Crew at Alliance Air, seconded to Air India based at Calicut, operating on narrow-bodied Airbus aircraft (A-319/320/321)
- Specialized in international sectors, particularly covering the Middle East
- Served as ambassador of the airline, prioritizing safety and emergency procedures
- Trained extensively on business class flights.
CUSTOMER SERVICE EXECUTIVE
SPICE JET
09.2007 - 07.2010
- Customer Service Executive at SpiceJet, overseeing daily operations, reporting to management, and managing load and trim for Boeing 737-800 aircraft
- Led ground operations to ensure on-time performance, motivated team members, and exceeded targets to build customer trust
- Executed SpiceJet's mission of providing low-cost airfares with premium service.
Education
B.Sc. - Electronics and Communication
MG University
Professional Course - Optical Fibre Splicing
BSNL Regional Training Centre Trivandrum
Trivandrum 04.2001 -
International Licensed Yoga Trainer - undefined
SVYASA
Basic AVSEC Training - undefined
BSNL Certified OFC Technician - undefined
Skills
- Flexibility in changing environments
- Detail-oriented approach
- Skilled in resolving conflicts
- Collaborative teamwork
- Clear interpersonal communication
- Client-focused approach
- Effective stakeholder engagement
- Team leadership
- Strategic decision making
Certification
NCC-C certificate holder
Interests
Passionate about Kalaripayattu, an ancient Indian martial art, with a track record of winning various championships and competitions
Seasoned instructor in both yoga and Kalaripayattu, adept at teaching and guiding individuals of all ages and skill levels to achieve physical fitness, mental well-being, and self-discipline
NCC-C certificate holder
Kalaripayattu & Yoga & NCC Ccertificate holder
- Kalaripayattu (Indian Martial Art): Demonstrated discipline, agility, and endurance through structured training.
- Yoga Practitioner: Skilled in mindfulness, flexibility, and stress management techniques.
- National Cadet Corps (NCC): "C"-Cerificate holder.Completed NCC- training with focus on leadership, teamwork, and civic responsibility; participated in drills and camps.
Timeline
SHIFT LEAD-GUEST EXPERIENCE TEAM
BIAL
04.2023 - Current
SENIOR CABIN CREW
STAR AIR
01.2022 - 03.2023
MARKETING MANAGER
MINI EVM AUTOKRAFT
02.2021 - 10.2021
BUSINESS MANAGER
AFFINITY SERVICES
02.2018 - 01.2021
CORPORATE SALES CONSULTANT
BMW EVM AUTOKRAFT
07.2017 - 01.2018
Sr.CABIN CREW
AIRCOSTA
02.2016 - 01.2017
Sr.Cabin Crew
Aircosta Airlines
05.2014 - 10.2015
CABIN CREW
ALLIANCE AIR - AIR INDIA
12.2011 - 05.2014
CUSTOMER SERVICE EXECUTIVE
SPICE JET
09.2007 - 07.2010
Professional Course - Optical Fibre Splicing
BSNL Regional Training Centre Trivandrum
04.2001 -
International Licensed Yoga Trainer - undefined
SVYASA
Basic AVSEC Training - undefined
BSNL Certified OFC Technician - undefined
B.Sc. - Electronics and Communication
MG University