Vimalraj Johnson
Chennai
Summary
Dynamic professional with a proven track record at LYCATEL BPO.PVT.LTD, enhancing sales operations and productivity through expert CRM management and exceptional problem-solving skills. Excelled in streamlining processes and leveraging Microsoft Excel for data analysis, significantly boosting efficiency. Known for outstanding verbal and written communication, adept at driving operational excellence and supporting strategic account planning.
Overview
4
4
years of professional experience
Work History
Global Sales Operations
LYCATEL BPO.PVT.LTD
Chennai
02.2022 - Current
- Articulated and documented sales and operational processes, providing effective business solutions.
- Compiled and reviewed final reports daily, ensuring consistency by cross-referencing with previous day's information.
- Managed field team performance and escalated issues to the office manager.
- Resolved queries and finalized reports efficiently with the local office.
- Resolved queries and finalized reports in collaboration with local offices.
- Streamlined administrative operations to enhance front-line sales team efficiency.
- Monitored employees and vehicles using the REPSLY application to enhance sales operations and productivity.
- Managed daily targets, incentives, and productivity, escalating issues to the office manager.
Billing Audit, Payroll Audit
PADMANABHAN RAMANI & RAMANUJAM
Chennai
07.2021 - 01.2022
- Managed bank data validation and email communications, ensuring accuracy and timely responses.
- Utilized pivot tables with VLOOKUP and conditional formulas to streamline data analysis and enhance accuracy.
- Resolved issues, compiled reports, and conducted thorough payroll audits.
- Verified pay and tax sheets during audits to ensure compliance and accuracy.
- Managed day-to-day communications with multiple vendors simultaneously.
Education
MBA - Financial Management
Distance Education University Of Madras
Chennai04-2026
Bachelor of Arts - Information Management System
A.M, Jain College
Chennai04-2019
HSC - Accounting
JGN. Her.Sec.School
Chennai04-2016
Skills
- CRM management
- Sales process optimization
- Accounting
- Data entry
- Microsoft Excel
- Data analysis
- Sales reporting
- Account planning
- Reporting and documentation
- Event planning
- Operations support
- Verbal and written communication
- Flexibility and adaptability
- Problem-solving
Timeline
Global Sales Operations
LYCATEL BPO.PVT.LTD
02.2022 - Current
Billing Audit, Payroll Audit
PADMANABHAN RAMANI & RAMANUJAM
07.2021 - 01.2022
MBA - Financial Management
Distance Education University Of Madras
Bachelor of Arts - Information Management System
A.M, Jain College
HSC - Accounting
JGN. Her.Sec.School
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