VIMERSH VANCE SINGH
BANKER
Damoh
Summary
Results-driven banking professional with 6 years of experience in operations, customer service, and branch management. Proven track record in streamlining banking processes, ensuring regulatory compliance, and delivering excellent client service. Skilled in handling high-volume transactions, team supervision, and risk management. Adept at improving operational efficiency and supporting overall business growth in a fast-paced banking environment.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Deputy Manager
Axis Bank
04.2022 - Current
- Led daily banking operations, including account management, transaction processing, and customer service, ensuring compliance with regulatory standards and internal policies.
- Managed and supervised a team of operations staff, enhancing productivity by 20% through process improvements and training initiatives.
- Implemented risk control measures and internal audits to ensure accuracy in financial transactions, and minimize operational errors.
- Coordinated with cross-functional departments (e.g., Compliance, IT, Sales) to streamline workflows and support smooth branch operations.
- Handled customer escalations and high-value transactions, delivering effective resolutions, and maintaining a high level of client satisfaction.
Assistant Manager
Axis Bank Ltd
09.2019 - 03.2022
- Handled various types of transactions over-the-counter, including cash and cheque deposits, cash withdrawals, loan payments, etc.
- Responsible for providing world-class service and query resolution to the customers of the bank, proactively.
- Ensuring that all services and operations are within stipulated norms and regulations.
- Responsible for processing customer instructions within the specified TAT.
- Monitoring and timely indenting of branch stationery.
- Promoting all direct banking channels and ensuring that the customer is utilizing the same.
- As a locker custodian, I ensure that locker allotment and all other related operations are as per the prescribed process.
Intern
Axis Bank Ltd
07.2019 - 09.2019
- Understanding the customers queries, analyzing the problem and giving appropriate solutions
- Keeping track of the customer care activities
- Customer Service
Education
Post Graduation And Diploma - Banking Services
Manial Academy, Manipal University
Bengaluru, India 01.2018 - 01.2019
Bachelor of Engineering - Mechanical
Sagar Institute of Research And Technology, Rajiv Gandhi Proudyogiki University
Bhopal, India 01.2013 - 01.2017
Higher Secondary School Certificate - undefined
Nav Jagriti School
01.2012 - 01.2013
Secondary School Certificate - undefined
Nav Jagriti School
01.2010 - 01.2011
Skills
- Problem Solving
- Decision Making
- Team leadership
- Time management
- Financial management
Accomplishments
- Certified in IDRA & NISM (Depositories and Mutual Fund) License
- Won prestigious award from National head for securing best audit rating branch in region.
- Won 1st prize in SQ Audit in cluster.
- Won best newest branch award in Internal Audit.
- Won many awards in Life Insurance contest in Branch Banking.
Extra-Curricular Activities
Division Level Cricket Player. Sports Captain in School. Joined SPIC MACAY in 2007. Captain of Cricket, Hockey and Football School team.
<Enter your own>
- Father's Name: Mr. Veeresh Singh
- Date of Birth: 17/02/1995
Internship
Intern, Axis Bank LTD, 2019-07-01, 2019-09-30, Understanding the customers queries, analyzing the problem and giving appropriate solutions, Keeping track of the customer care activities, Customer Service, Bengaluru, India
Additional Qualifications Certifications
- Cleared NISM-Series-V-A: Mutual Fund Distributor Certification Exam
- Cleared NISM-Series-VI: Depository Operations Certification Exam
- Cleared IRDA Certification
Skills
Problem Solving, 9, Decision Making, 8, Leadership, 9, Public Speaking, 9
References
- Mr. Dilip Chouhan, Manager- Operations Head- Branch Banking, Axis Bank Ltd, +917718844342, 195393@axisbank.com
- Ms. Sunil Acharya, Senior Manager- Branch Head- Branch Banking, Axis Bank Ltd, +919582874470, 265768@axisbank.com
Timeline
Deputy Manager
Axis Bank
04.2022 - Current
Assistant Manager
Axis Bank Ltd
09.2019 - 03.2022
Intern
Axis Bank Ltd
07.2019 - 09.2019
Post Graduation And Diploma - Banking Services
Manial Academy, Manipal University
01.2018 - 01.2019
Bachelor of Engineering - Mechanical
Sagar Institute of Research And Technology, Rajiv Gandhi Proudyogiki University
01.2013 - 01.2017
Higher Secondary School Certificate - undefined
Nav Jagriti School
01.2012 - 01.2013
Secondary School Certificate - undefined
Nav Jagriti School
01.2010 - 01.2011
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