Vimisha R

Dynamic professional with a proven track record in customer service, sales, and account management. Eager to contribute to a challenging environment that fosters growth and innovation while leveraging expertise to drive company goals. Committed to delivering exceptional results through strong interpersonal skills and a proactive approach to problem-solving. Prepared to make a meaningful impact by aligning strengths with organizational success.

• Proposed and implemented process improvements to optimize the auto payment application through HighRadius, addressing daily payment application challenges.
• Identified that the majority of payment fallouts were due to inconsistent customer remittance formats and introduced a proactive customer engagement strategy to standardize remittance submissions, significantly reducing fallout cases.
• Developed and executed a strategy to convert check-paying customers to ACH payments to accelerate cash flow, successfully achieving a 20% conversion rate within one year by preparing targeted customer lists and collaborating closely with clients.
• Managed the open credits portfolio by maintaining outstanding balances consistently below $1.5 million monthly, surpassing the $2 million target, through persistent follow-ups via calls and emails, effectively improving cash collections and reducing credit risk.