Vimisha R
Coimbatore
Summary
Dynamic professional with a proven track record in customer service, sales, and account management. Eager to contribute to a challenging environment that fosters growth and innovation while leveraging expertise to drive company goals. Committed to delivering exceptional results through strong interpersonal skills and a proactive approach to problem-solving. Prepared to make a meaningful impact by aligning strengths with organizational success.
Overview
6
6
years of professional experience
Work History
Process Associate
Avantor
10.2023 - Current
- Collecting and organizing incoming payment information from sources like checks, electronic transfers, and lockboxes.
- Matching payments to invoices, frequently involving research if remittance advice is missing or inconsistent.
- Posting cash transactions accurately to accounting software (SAP & HighRadius).
- Handling reapplication, refunds, debit memo creation, and variance analysis for receipt accuracy.
- Communicating with clients and internal teams to resolve payment discrepancies and ensure accurate reporting.
- Auditing daily cash applications, documenting procedures, and maintaining high standards for accounts.
Junior process associate
KGISI Invicta Private Limited
11.2021 - 07.2023
- Handling Rental Customer Service (Non voice). Dealing directly with clients/SE/billing department to update their property website and further solve their queries.
- Handling the inbound process of US (voice)dealt with marketing and making sales in inbound, worked with various Internet, T.V and cellphone providers like AT&T, T-MOBILE, Spectrum,etc.
- Handling outbound process of US automatically routed call, acknowledging their needs and transferring the call to the respective department to produce sales.
Accounts Officer
DR.A.P.J.Abdul Kalam Research Centre
03.2020 - 11.2021
- Maintaining books of record
- Auditing and analyzing financial performance.
- Compiling and presenting financial reports
Education
B.Com - CA
C M S College of Science & Commerce
Coimbatore, India05-2019
Class XII - Accounts
C M S Matriculation Higher Secondary School
Coimbatore, India05-2015
Class X -
C M S Matriculation Higher Secondary School
Coimbatore, India05-2013
Skills
- Facilitating prompt solutions for internal and external stakeholders
- Financial accounting management
- Experienced with Office 365 applications
- Team leadership and communication
- Strong organizational and analytical skills
Accomplishments
- Proposed and implemented process improvements to optimize the auto payment application through HighRadius, addressing daily payment application challenges.
- Identified that the majority of payment fallouts were due to inconsistent customer remittance formats and introduced a proactive customer engagement strategy to standardize remittance submissions, significantly reducing fallout cases.
- Developed and executed a strategy to convert check-paying customers to ACH payments to accelerate cash flow, successfully achieving a 20% conversion rate within one year by preparing targeted customer lists and collaborating closely with clients.
- Managed the open credits portfolio by maintaining outstanding balances consistently below $1.5 million monthly, surpassing the $2 million target, through persistent follow-ups via calls and emails, effectively improving cash collections and reducing credit risk.
Languages
English
Bilingual or Proficient (C2)
Malayalam
Advanced (C1)
Tamil
Advanced (C1)
Hindi
Upper intermediate (B2)
Timeline
Process Associate
Avantor
10.2023 - Current
Junior process associate
KGISI Invicta Private Limited
11.2021 - 07.2023
Accounts Officer
DR.A.P.J.Abdul Kalam Research Centre
03.2020 - 11.2021
B.Com - CA
C M S College of Science & Commerce
Class XII - Accounts
C M S Matriculation Higher Secondary School
Class X -
C M S Matriculation Higher Secondary School