Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Vinamrata Raj

Gurgaon

Summary

Dynamic B2B Service Associate at Haier Appliances India Pvt Ltd, skilled in data analysis and customer handling. Proven track record in enhancing operational efficiency and resolving complex customer issues. Proficient in MS Excel, I leverage analytical thinking to drive improvements and ensure customer satisfaction.

Overview

3
3
years of professional experience

Work History

B2B SERVICE ASSOCIATE

HAIER APPLIANCES INDIA PVT LTD
05.2024 - Current
  • Assisted with institutional projects including Furlenco, Rent Mojo, BFIL, and SAMASTA.
  • Maintained records of customer interactions, transactions, inquiries, complaints, and actions taken.
  • Processed orders, forms, and applications efficiently to meet customer needs.
  • Coordinated with multiple teams to resolve customer concerns effectively.
  • Generated comprehensive reports and spreadsheets for performance analysis.
  • Created and maintained databases to support data management processes.
  • Followed up on customer requests to ensure timely action was taken.
  • Referred unresolved grievances or special requests to appropriate departments for further investigation.

SR. OPERATIONS REPRESENTATIVE

CONCENTRIX CORPORATION
Gurgaon
04.2022 - 05.2024
  • Addressed customer inquiries via phone, email, and chat with promptness.
  • Delivered accurate information to enhance customer experience.
  • Resolved complaints efficiently while maintaining detailed records in CRM system.
  • Assessed service requirements and feedback to identify and address operational issues.

Education

B.B.A - Management

GAGAN COLLEGE OF MGT TECHNOLOGY
Aligarh

Skills

  • MS Excel
  • MS Word
  • Teams proficiency
  • Data processing
  • Data analysis
  • Logistic management
  • Operational efficiency
  • Email Management
  • Analytical thinking
  • Customer handling
  • Data collection

Accomplishments

Recognized as a 'Great Innovator' within the team for contributions to innovative solutions and initiatives.

Languages

  • Hindi
  • English

Timeline

B2B SERVICE ASSOCIATE

HAIER APPLIANCES INDIA PVT LTD
05.2024 - Current

SR. OPERATIONS REPRESENTATIVE

CONCENTRIX CORPORATION
04.2022 - 05.2024

B.B.A - Management

GAGAN COLLEGE OF MGT TECHNOLOGY

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