Himangi Gupta
Indore
Summary
Seeking a challenging role in a dynamic organization where I can utilize my extensive experience in customer technical support (B2B), combined with my skills in security administration, operational reporting, and quick issue resolution, to contribute effectively towards the growth and success of the company while further enhancing my professional abilities
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Technical Support (B2B)
MasterCard Process
Indore
07.2023 - 12.2024
- Company Overview: Teleperformance
- Process involving authorization, clearing, and settlement
- Teleperformance
Education
Bachelor of Education -
Shri Ramswaroop Memorial University
Lucknow, India01.2022
Journalism and Mass Communication
Lucknow Public College of Professional Studies
Lucknow, India01.2020
Intermediate -
Hindustan Aeronautics Limited
India01.2017
Skills
- Payment clearing
- Transaction processing
- Forex transaction
- Account maintenance
- Salesforce
- Omni
- Security
- Administration
- Operational Reports
- My Company Manager
- MS Word
- MS Excel
- Team Lead
- Amadeus Reservation and Ticketing
- Settlement
- Quick Resolution
- Sales and Marketing Specialist
- Administrative and Sales Management
Certification
- Technical Content Writing, Cedcos Technologies
- Amadeus Reservation and Ticketing
- Aviation, Hospitality, Travel and Customer Service, Frankfinn Institute of Vocational Training
- World Class Academy for Vocational Excellence of Maharashtra Knowledge Corporation Limited, in Information Technology, Wave-CIT
- Front Office Associate, NSDC (National Skill Development Corporation)
Disclaimer
Certify that all information provided by me in the application is true to the best of my knowledge and belief.
Languages
- English
- Hindi
Personal Information
- Father's Name: Mr. Sudhakar Gupta
- Mother's Name: Mrs. Preeti Gupta
- Date of Birth: 07/15/98
- Gender: Female
Timeline
Customer Technical Support (B2B)
MasterCard Process
07.2023 - 12.2024
Bachelor of Education -
Shri Ramswaroop Memorial University
Journalism and Mass Communication
Lucknow Public College of Professional Studies
Intermediate -
Hindustan Aeronautics Limited