Professional with a strong background in resource management, customer service, and HR support seeking a new opportunity to utilize my skills and experience to drive success for the organization. With over 5 years of experience, I have a proven track record of increasing productivity, customer satisfaction, and revenue through the implementation of successful sourcing strategies, training and onboarding new resources, and analyzing customer needs.
Hi, I’m
Vinay K. Venugopal
Resource Executive
Shoranur, Palakkad
Summary
Overview
5
years of professional experience
15
years of post-secondary education
4
Certificates
4
Languages
Work History
Logezy Resourcing Pvt. Ltd., Shoranur
Resource Executive
2022.06 - Current (2 years & 3 months)
Job overview
- Implemented Boolean Search and networking sourcing strategies to identify high-quality candidates.
- Implemented a referral sourcing strategy that resulted in a 50% increase in the number of high-quality candidates
- Experienced in collaborating with upper management to develop resource plans, and providing regular reports on resource utilization and performance
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Oversaw the onboarding and training of 50+ new resources, resulting in a 25% increase in productivity.
- Excellent communication and interpersonal skills, with the ability to negotiate and manage vendor relationships.
- Implemented a client-centric resource allocation strategy that resulted in a 25% increase in revenue for key client.
Teleperformance Global Services Pvt. Ltd., Remote
Customer Care Executive
2021.08 - 2022.01 (5 months)
Job overview
- Coordinated timely responses to online customer communication and researched complex issues, resulting in a 25% increase in customer satisfaction.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Communicated with customers to identify needs and expectations, resulting in a 75% success rate in meeting or exceeding customer expectations.
- Took ownership of customers issues to follow problems through to resolution.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers, resulting in a 30% increase in positive online feedbacks.
Appscook Technologies Pvt. Ltd., Thrissur
Implementation Specialist
2019.05 - 2021.08 (2 years & 3 months)
Job overview
- Successfully marketed and implemented ERPs in 25+ schools and other institutions, and trained over 500 teachers, staff, and parents, resulting in a 25% increase in productivity and efficiency
- Provided admin and clerical support to HR Manager, resulting in a 50% reduction in HR-related paperwork and an improvement in the accuracy of HR records
- Prepared reports, technical writings, and process documentation, resulting in a 50% reduction in training time and cost
- Assisted in payroll preparation with 99% accuracy rate in calculations
- Conveyed employee concerns and issues to HR Manager and worked with management to address and resolve them, resulting in a 20% increase in employee satisfaction
The Professional Couriers Pvt. Ltd., Shoranur
Supervisor and Technical Support
2015.03 - 2017.03 (2 years)
Job overview
- Maintained high levels of customer satisfaction through effective service quality and customer relations management.
- Conducted audits of outgoing and incoming consignments to ensure accuracy, with a target of 99% accurate audits.
- Utilized ERP software to efficiently process consignment and information, resulting in time saving and increased consignment processing.
- Developed and implemented strategies to streamline processes and reduce costs, resulting in a 10% reduction in expenses.
- Managed payroll, staff training and support to improve retention rates.
- Assessed and reported on safety hazards associated with consignment carriage and delivery, resulting in the identification and addressing of various hazards and reduction in safety incidents.
Education
Bharathiar University Coimbatore
BBA
2014.03 - 2017.03 (3 years)
University Overview
Bharathiar University Coimbatore
MBA from Human Resources Management
2017.03 - 2019.12 (2 years & 9 months)
University Overview
Indira Gandhi National Open University Distance Education
Bachelor of Arts from Psychology
2022.01 - Current (2 years & 8 months)
University Overview
University of Calicut Palakkad
B.Tech from Mechanical Engineering
2010.06 - 2018.07 (8 years & 1 month)
University Overview
Skills
Microsoft Office
undefinedCertification
Python Blockchain - Professional Certificate Program
Timeline
Python Blockchain - Professional Certificate Program
2023-01
IBM Blockchain Essentials V2
2022-07
Resource Executive
Logezy Resourcing Pvt. Ltd.
2022.06 - Current (2 years & 3 months)
Indira Gandhi National Open University
Bachelor of Arts from Psychology
2022.01 - Current (2 years & 8 months)
Customer Care Executive
Teleperformance Global Services Pvt. Ltd.
2021.08 - 2022.01 (5 months)
Master Digital Marketing - LinkedIn
2021-08
Google Digital Garage Certification: The Fundamentals of Digital Marketing
2021-08
Implementation Specialist
Appscook Technologies Pvt. Ltd.
2019.05 - 2021.08 (2 years & 3 months)
Bharathiar University
MBA from Human Resources Management
2017.03 - 2019.12 (2 years & 9 months)
Supervisor and Technical Support
The Professional Couriers Pvt. Ltd.
2015.03 - 2017.03 (2 years)
Bharathiar University
BBA
2014.03 - 2017.03 (3 years)
University of Calicut
B.Tech from Mechanical Engineering
2010.06 - 2018.07 (8 years & 1 month)
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