Vinay Choudary Darapaneni
Hyderabad
Summary
Dynamic IT Analyst with a proven track record at Tata Consultancy Services, excelling in incident management and customer service. Expertly established communication channels, enhancing service delivery and training new personnel. Recognized for developing effective documentation and policies, ensuring seamless operations and improved user satisfaction. Committed to driving business continuity and IT governance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Analyst
Tata Consultancy Services
Bangalore
04.2014 - Current
- Established clear communication channels between end users and IT support personnel.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Trained and mentored new service desk personnel and managed IT portion of employee onboarding process.
- Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss.
- Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Developed and maintained team policies and procedures to ensure consistent service delivery.
- Maintained knowledge base documentation for commonly encountered issues, providing guidance for future resolution efforts.
SAP Consultant
Tams Infotech
Bangalore
12.2011 - 04.2014
- SAP Level 1 assistance for voice and non-voice operations
- Collaborated with other teams to ensure successful resolution of customer inquiries.
- Trained and mentored new service desk personnel and managed IT portion of employee onboarding process.
- Created documentation for frequently asked questions and how-to guides for end users.
Education
MBA - Human Resources Management
Chaitanya Engineeering College
Visakhapatnam04-2011
Bachelor of Science - Chemistry
TSR & TBK Degree College
Visakhapatnam03-2009
Skills
- Business continuity management
- Change management
- Internal auditing
- Incident management
- Customer service and support
- Service delivery
- IT governance
- Service operations
Awards
- Feedback Enabler Certificate, 02/05/25
- On The Spot Award, 11/25/24
- Special Initiative Award, 09/03/24
Highlights
DA Domain CPG E1 Async Assessment, On The Spot Award, Special Initiative Award
Previous Experience
Tams Infotech, 12/19/11, 04/01/14, Sap Consultant
Certification
Professional Scrum Master 1 (PSM1) & Professional Scrum Master 2 (PSM2)
RHCSA (Red Hat Certified Systems Administrator)
Languages
English
First Language
Timeline
IT Analyst
Tata Consultancy Services
04.2014 - Current
SAP Consultant
Tams Infotech
12.2011 - 04.2014
MBA - Human Resources Management
Chaitanya Engineeering College
Bachelor of Science - Chemistry
TSR & TBK Degree College
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