VINAY GAJULA
Hyderabad
Summary
With 7+ Years of Experience as an IT Operations Manager, seeking to bring to your organization enthusiasm, dedication, responsibility, and good work ethic combined with a desire to utilize my skills obtained through experience in the following areas. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
IT Team Manager
Teamlease
Hyderabad
09.2023 - 01.2024
- Evaluated employee performance on Weekly basis and coached and trained 21 team members, increasing quality of work and employee motivation
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures
- Led employee relations through effective communication, coaching, training, and development
- Aligned team goals and objectives with organizational strategy, aiding business growth
- Cultivated positive, productive team environments, resolving conflicts quickly
- Recruited and trained high-performing team members, maintaining optimized customer service
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation
- Coordinated team collaboration to share ideas and build best practices
- Facilitated meetings to communicate team performance goals and results
- Established team priorities, maintained schedules and monitored performance
- Defined clear targets and objectives and communicated to other team members
- Implemented training programs to maximize team member development and potential.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Implemented process improvements aimed at increasing efficiency while reducing costs wherever possible.
- Strong Endpoint Device Support Experience (Desktops, Laptops, Mac’s , Mobiles Devices)
- Maintained infrastructure uptime of 99.99% through meticulous server maintenance and regular patch management.
- Establishing and implementing data security systems to prevent unauthorized access.
Team Lead
Alliged Digitals
04.2022 - 08.2023
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members.
Desktop Engineer
Maintec Technology
03.2019 - 03.2022
- Worked on VLAN ports enablement as per the SRM request
- Worked on drive encryption software like bit locker
- Handling P1 and P2 Incidents and resolving within SLA
- Troubleshooting on SCCM client and SEPM
- Handling of client related VPN Access as well as Accenture VPN access and CITRIX related issues
- Handled priority tickets such as antivirus affected and other critical incidents
- Fixing the Non-compliance systems, Laptops and checking all other security controls
- Working on the Asset Decommission Requests (DBAN, Degauss)
- Handling Outlook, webmail and Lync related issues and user profile related issues
- Migrated all systems from one domain to another domain with all security controls
- Handling and closing Incident, SRM and TE-SRM's within SLA
- Having good knowledge of remedy tool.
Desktop Support Engineer
ACS Technologies
10.2016 - 03.2019
- Troubleshooting Motherboard problems like RAM failures, RAM slot failures, Processor Fan failures, PIC card failures, NIC failures, Assembling and Reassembling of motherboard, SMPS failures
- Installation of centos, ubuntu, red hat 6, red hat 7 and 7.5
- Replacing of motherboard, Managing Drives, recovering bad tracks and sectors, Data recovery, Taking backup in SATA and IDE Hard Disk drives
- Installation/configuration and maintenance of PCs with Windows Family, Symantec Corporate Antivirus, Symantec Backup Software with External Backup Hardware, Windows 2003 Servers
- Responsible for server operations for the campus consisting of around Linux server, network firewall, WAN link, and around 450 systems (Windows) etc
- Responsible for the Installation, configuration, and maintenance of Linux servers and security of the network and servers
- Hands-on experience on Partition creation, LVM creation, Configuring IP addresses, Operate and maintain Local Area Network LAN connectivity using TCP/IP protocol (Version-4)
- Responsible for Creating Local Disaster Recovery SOPs (Standard Operating Procedures) for the LAN/WAN
- Checking and troubleshooting LAN oriented problems
- Installed and configured windows 2003 server, windows XP
- Responsible for driving the entire IT operations with respect to the SLA signed with the customer by giving top priority to the 'User Satisfaction'
- Managing Business critical and multiuser incidents on a daily basis
- Working closely with the team and ensuring the tickets are getting updated frequently and following it up till the closure
- Immediately troubleshoot all types of hardware issues, like system, network, or other types
- Installed and configured Switches Routers and Access Points etc
- RJ45 cable crimping, cable tracing installed wall plates, IO port patching system
- Automatically and manually assigned TCP/IP protocol address, troubleshoot internet issue
- Troubleshoot of IT hardware problems like system, printer, network, or network devices etc
- Managed Intranet mail server Outlook 2000, installation, and configuration of PST files.
Education
Bachelor -
Bharat Institute of Engineering and Technology
04.2016
High School Diploma -
Narayana Junior Collage
04.2012
High school diploma -
Montessori High School
04.2010
Skills
- L1 and L2 Customer support
- Motivational Abilities
- Employee Scheduling
- Emergency Response
- Team Leadership
- Performance Evaluation
- Incident Management
- Operational Excellence
- Performance Appraisal
- Workforce Planning
- Service Desk Management
- Active Directory
- O365 Exchange Administration
- Microsoft Teams Administration
- Asset Management
- ITIL
- Team Management
- User Handling
- SQL Server Management
- OS Installation
- CPU Assembling
- Networking
- SCCM
- Cisco VPN
- Global Protect VPN
- Incident Management
- MDM
- Endpoint Security
- Compliance Audits
Personal Information
- Title: IT Manager
- Date of Birth: 07/08/1994
- Nationality: INDIAN
- Marital Status: Married
Languages
- English
- Telugu
- Hindi
Accomplishments
ADSL Excellence Award 2022 as best Team Lead
Timeline
IT Team Manager
Teamlease
09.2023 - 01.2024
Team Lead
Alliged Digitals
04.2022 - 08.2023
Desktop Engineer
Maintec Technology
03.2019 - 03.2022
Desktop Support Engineer
ACS Technologies
10.2016 - 03.2019
Bachelor -
Bharat Institute of Engineering and Technology
High School Diploma -
Narayana Junior Collage
High school diploma -
Montessori High School
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