Vinay Gowda M

Project : SAP labs India(On-site)

• Hands-on experience in troubleshooting and resolving technical issues for SAP Global end-users through phone, chat, and IRT media.
• Familiarity with Avaya, Sinch, Splunk, Navigator, and JAMF tools.
• Skilled in guiding users through the enrolling and registering process for Windows, MacBook, iPhone, iPad, and Android mobile devices.
• Experienced in assisting users with setting up MFA and Two-factor Authentication.
• Capable of troubleshooting printer connectivity issues and installing printer drivers.
• Knowledgeable in handling RSA Secure ID, LAN, and VPN issues.
• Extended support for macOS platforms, including FileVault, Keychain, VPN, and SSO.
• Assisted users in accessing and configuring WTS, VDI, and SAP HEC Desktops.
• Proficient in installing and configuring SCCM Client and Citrix Workspace app.
• Skilled in troubleshooting and resolving accessibility and other issues in Microsoft applications, such as Outlook, Teams, OneDrive, and OneNote.
• Pushing software via SCCM.
• Using Active Directory for account enablement, password reset, and shared drive information.

Project: STMicro Electronics(remote)

• Provide on-call support to the client and technical issue resolution via E-mail, Phone, Web, and Chat within agreed SLA.
• Troubleshooting and resolving the issues. Expertise in implementation of VPN, Multi factor authentication (MFA).
• Installed all kinds of software (RED, YELLOW & GREEN) in users PC.
• Experience in Office 365 issue. Ensured adherence to Financial SLAs.

Provided international support across AMER, EMEA, and APJ regions, offering expertise in Office365, VPN, MAC, VDI, WTS, Mobility, Windows, Software, Authorization, Enrollments, and Authenticator configurations.