Vinay HS
Senior Business Systems Analyst
Bengaluru
Summary
IIBA-CCBA Certified Senior Business Systems Analyst with strong experience in Healthcare, E-commerce and Marketing domains handling multiple projects and priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Senior Business Systems Analyst
NTT Data Services
Bengaluru
11.2019 - Current
- Working for leading US Healthcare payer company.
- Identify and collaborate with stakeholders to elicit and clearly document business and system requirements.
- Analyze existing systems and databases and recommend enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Support implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
- Identify areas of possible system improvement to enhance overall business performance and business goals.
- Monitor project progress by tracking activities and publishing progress reports.
- Handle multiple enhancement projects and accountable for delivering projects on time.
Associate Business Analyst
WinWire Technologies
Bengaluru
09.2017 - 11.2019
- Worked for US based predictive Analytics company which helps in generating leads and running effective marketing campaigns for Real estate brokers or firms.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Worked one-on-one with clients to improve marketing campaigns effectiveness and application functionality.
- Performed gap analysis to identify areas of improvement.
- Researched competitors to build report of rising trends in real estate marketing markets.
- Generated business intelligence reports using SQL, Tableau to inform strategic decision-making.
- Participated in Daily Scrum meetings to understand issues or progress of project.
- Organized daily tasks for better efficiency and use of resources
- Applied problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Operations Analyst
Tsepak Technologies Pvt Ltd
Bengaluru
06.2016 - 05.2017
- Worked for e-commerce startup company called Goodbox, which helps small businesses in setting mini-app and sell their products through application.
- Worked with customers and technical team to understand process flaws and recommend solutions for better operations management.
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Created and managed operational databases to store and track data and maintain accurate information.
- Created custom reports and visualizations using Tableau and Excel to support decision-making processes.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
Executive - Content Management & Operations
Grofers India Pvt Ltd
Bengaluru
08.2015 - 05.2016
- Created and published product content to align with brand guidelines, technical policies and best practice.
- Supported and guided stakeholders and content providers to apply standards and best practices for developing digital content.
- Wrote and edited content to promote products and services on application and website.
- Supported management team in uploading content to website and applications.
- Monitoring Content Management System (CMS) to ensure quality of data on website to ensure accuracy of information.
- Implemented SEO best practice to drive web traffic and generate leads.
Education
MBA - Marketing
Alliance Ascent College
Bengaluru 07.2013 - 11.2015
Bachelor of Commerce - Finance
Jain College
Bengaluru 08.2010 - 04.2013
Skills
Business documentation
undefinedAccomplishments
- Achieved around 40% increase in Online Ad campaigns effectiveness by analyzing and performing Google Ads best practices.
- Achieved 17% increase in customer conversion rate with help of Google Analytics by performing data analysis.
- Achieved best performer from Business Analysis Practices in Q2 2023 and Q3 2021.
Certification
IIBA - CCBA (Certification of Competency in Business Analysis)
Timeline
IIBA - CCBA (Certification of Competency in Business Analysis)
11-2022
Senior Business Systems Analyst
NTT Data Services
11.2019 - Current
Associate Business Analyst
WinWire Technologies
09.2017 - 11.2019
Operations Analyst
Tsepak Technologies Pvt Ltd
06.2016 - 05.2017
Executive - Content Management & Operations
Grofers India Pvt Ltd
08.2015 - 05.2016
MBA - Marketing
Alliance Ascent College
07.2013 - 11.2015
Bachelor of Commerce - Finance
Jain College
08.2010 - 04.2013
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