Vinay Anand Kasireddi
Zoom Collaborations and Network Voice Engineer
Bilaspur
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Zoom Collaboration Tools & Network-voice-engineer
Tata Consultancy Services (TCS)
Kolkata
12.2011 - Current
- Responsible for Zoom video communications administration including Zoom phone, Zoom rooms.
- Cisco to Zoom Collaborations Migration
- Troubleshooting various issues like Call routing issues, Voice Gateway ISDN Carrier related issues and documenting root cause analysis in ServiceNow
- Responsible for Zoom Phone System Management, Call queues with Call routing policy setup, Zoom User Management, Zoom Room Management, Device Management, Zoom Chat Management, Account Management
- Network voice engineer including Cisco Unified Contact Center (ICM - Intelligent Contact Management Enterprise) solution with capabilities of call routing, queuing, monitoring, and fault tolerance.
- Carrying out day-to-day duties accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed team communications and information for meetings.
- Led projects and analyzed data to identify opportunities for improvement.
- Conducted log research, gathered information from multiple sources and presented results for enhancing fault tolerance.
- Exceeded goals through effective task prioritization and great work ethic.
Education
Bachelor of Engineering - Electronics And TeleCommunications Engineer
Shri Shankaracharya Institute Of Engg & Tech
BhilaiTechnical Skills
- Zoom collaboration administration and troubleshooting
- Zoom room video conferencing administration and troubleshooting
- Coordinating with service providers
- Cisco Unified Call Manager - Cisco Unified Intelligent Contact Management Enterprise (popularly known as Cisco ICM and Cisco Contact Center) administration and troubleshooting
- Cisco IP Telephony
- Cisco Voice Gateway troubleshooting
- ServiceNow
- Design Thinking professional- E2 certified. Applied Design Thinking in AVAYA to Cisco Collaboration Jabber project migration and Cisco Collaboration Jabber platform to Zoom Collaboration project migrationa
- Cloud skills: AWS Certified Solution Architect - Associate
- aEXIN DevOps Master Certified
- ITIL® Foundation Certified in IT Service Management
Soft Skills
- Flexible & Adaptable
- Collaboration
- Conflict Resolution
- Self-motivated professional with due diligence
- Decision Making
- Responsible
- Teambuilding
- 100% CSI (Customer Satisfaction Index) achieved for Team in all projects that I worked with.
Certification
- Certified AWS Certified Solutions Architect - Associate
- EXIN DevOps Master Certified
- ITIL® Foundation Certified in IT Service Management
- Design Thinking - E2 Certified
Languages
Telugu
Native language
English
Proficient
C2
Hindi
Proficient
C2
Telugu
Proficient
C2
Bengali
Intermediate
B1
Accomplishments
- Cisco Jabber IM and Presence to Zoom migration.
- Avaya legacy to Cisco Jabber migration.
- Analog telephony to Avaya telephony migration.
- Built 1000+ Cisco Unified ICM call flows with zero defects and received "Most Reliable Employee" award during client offshore visit.
HandsOn Tools
- Zoom Video Conferencing administration involving User Management, Zoom Chat Management, Device Management, Room Management, Workspaces Management, Phone System Management, Account Management.
- Cisco ICM (Cisco Contact Center)
- Cisco Jabber IM and Presence, Jabber phone and voicemail.
- Avaya, Nortel, Panasonic legacy devices
- ServiceNow (SaaS)
Timeline
Zoom Collaboration Tools & Network-voice-engineer
Tata Consultancy Services (TCS)
12.2011 - Current
Bachelor of Engineering - Electronics And TeleCommunications Engineer
Shri Shankaracharya Institute Of Engg & Tech
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