Vinay Khatoo
Ghatkopar West
Summary
Hospitality professional with extensive experience in corporate training and operational efficiency. Demonstrated ability to enhance service standards and drive revenue growth through strategic project management and effective team leadership.
Overview
24
24
years of professional experience
Work History
Head of Department & Associate Professor
Apeejay Institute of Hospitality
Navi Mumbai
11.2012 - Current
- Developed and delivered tailored training programs for The Park Group of Hotels staff to elevate service standards.
- Initiated and managed projects aimed at operational improvements and efficiency gains.
- Produced thorough, accurate and timely reports of project activities.
- Directed F&B Service Department while coordinating BSc Hospitality Studies program.
- Facilitated corporate training initiatives to align academic knowledge with industry demands.
- Managed student placements and internships, fostering career growth through strategic partnerships.
HOD – Hospitality Studies
S. P. More Institute of Hotel Management
Navi Mumbai
12.2009 - 11.2012
- Managed academic and practical training across hospitality disciplines to enhance student skills.
- Organized professional development workshops and culinary showcases, promoting experiential learning opportunities.
- Directed college branding, admissions initiatives, and cultural programming to elevate institutional visibility.
Operations Manager
Aayush Resort
Mumbai
08.2008 - 12.2009
- Oversaw resort-wide operations, emphasizing food and beverage, reservations, and corporate events.
- Conducted on-the-job training for staff, enhancing service delivery and revenue strategies.
- Compiled monthly sales reports and presented insights to senior leadership.
- Monitored processes, improving efficiency, team performance, and customer service.
- Established plans and budgets to monitor progress and measure results.
- Collaborated with management on long-term strategic planning initiatives.
Senior Lecturer – F&B Service
ITM Institute of Hotel Management
Kharghar
11.2007 - 07.2008
- Directed the F&B department for themed dinners and institutional functions
- Mentored students and coordinated industry interactions
- Engaged in disciplinary and student welfare committees
Team Leader – F&B Service
P&O Cruise Liners, UK Ltd.
11.2003 - 10.2007
- Led a multicultural service team on board, managing guest experience, staff training, and special events
- Implemented SOPs and daily service briefings to maintain international service standards
Team Leader – F&B Service
Hotel Taj President
Mumbai
03.2002 - 10.2003
- Supervised restaurant operations and spearheaded promotional events
- Championed up-selling programs and wine education among service staff
- Built and maintained a high-profile guest database to personalize service delivery
Hotel Operational Trainee -Food & Beverage Service
Hotel Kohinoor Continental
Mumbai
06.2001 - 02.2002
- Resolved customer complaints promptly while upholding exceptional service standards.
- Input and confirmed guest reservations to ensure accurate bookings.
- Assisted with preparation of daily operational reports and documentation for restaurant efficiency.
Education
Master of Tourism Management - Tourism Management
IGNOU
Navi Mumbai 06-2016
Bachelor of Science - Hospitality Studies and catering Services
YCMOU
Navi Mumbai 06-2016
Diploma in Hotel Management & Catering Technology - Hotel Management
Bharati Vidyapeeth Institute
Navi Mumbai 05-2001
HSC -
S.K. Somaiya College
Mumbai 06-1998
SSC -
SVM School
Mumbai 06-1996
Skills
- Corporate and staff training
- Project management
- Operational efficiency
- Team leadership
- Revenue growth
- Conflict resolution
- Curriculum design and hospitality education
- Food and beverage management
- Branding and promotion strategies
- Customer relationship management
- Customer experience enhancement
- Event coordination and engagement
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Head of Department & Associate Professor
Apeejay Institute of Hospitality
11.2012 - Current
HOD – Hospitality Studies
S. P. More Institute of Hotel Management
12.2009 - 11.2012
Operations Manager
Aayush Resort
08.2008 - 12.2009
Senior Lecturer – F&B Service
ITM Institute of Hotel Management
11.2007 - 07.2008
Team Leader – F&B Service
P&O Cruise Liners, UK Ltd.
11.2003 - 10.2007
Team Leader – F&B Service
Hotel Taj President
03.2002 - 10.2003
Hotel Operational Trainee -Food & Beverage Service
Hotel Kohinoor Continental
06.2001 - 02.2002
Master of Tourism Management - Tourism Management
IGNOU
Bachelor of Science - Hospitality Studies and catering Services
YCMOU
Diploma in Hotel Management & Catering Technology - Hotel Management
Bharati Vidyapeeth Institute
HSC -
S.K. Somaiya College
SSC -
SVM School