Vinay Kumar N

• Company Overview: Working as a Process Lead for Royal Bank of Canada Insurance Company with Capgemini Bangalore.
• End-to-end processing of client insurance accounts like Premium and Brokerage, etc. Ensuring deliverables and quality standards met.
• Post underwriting support on endorsement handling.
• Ensure financial transactions/payments are in adherence to processes and guidelines, quality management framework and key controls.
• Capture accurate client information by referring to policy advices after checking contract documents/conditions.
• Ensure end-to-end and adequate tool know Issuing or Declining policy while underwriting.
• All correspondence with clients is professional and appropriate by adherence to process guidelines and norms.
• Evaluated insurance applications by analyzing applicant information, risk factors, and policy terms.
• Assessed risk and determined appropriate premium rates, coverage limits, and policy conditions.
• Applied company underwriting guidelines, industry standards, and regulatory requirements to all decisions.
• Collaborated with agents, brokers, and clients to gather additional information and negotiate terms when needed.
• Used underwriting software and data analytics tools to support risk assessment and decision-making.
• Maintained detailed documentation of decisions, ensuring compliance and audit readiness.
• Supported the development of underwriting policies and participated in process improvement initiatives.
• Reviewed and renewed existing policies by reassessing client risk and updating terms as necessary.
• Supervised and motivated a team of 18 employees to meet project and company goals.
• Delegated tasks allocation based on individual strengths to maximize team performance.
• Provided coaching, mentorship, and regular feedback to drive professional growth.
• Ensured high-quality project delivery by managing deadlines, resources, and client expectations.
• Collaborated with management to develop strategies and improve team productivity.
• Led daily stand-up meetings and progress check-ins to maintain clear communication.
• Resolved conflicts and fostered a positive, solution-focused team environment.
• Tracked team performance metrics and reported results to Team Managers.
• Resource Management- Work allocation, day work planning with available resource.
• Quality Check (External & Internal).
• Responsible for Escalation management, Client escalations and Team escalations.
• Handing Dashboard, Invoice count report, Quality report.
• Maintain a healthy work environment that leads to trust, open communication and Cohesive team effort.
• Responsible for efficient and high quality administrative handling of the insurance business of LH clients.
• Ensure timely and accurate reporting and compliance with internal/external/regulatory requirement and commitments.
• Manage own workload effectively to achieve agreed service/business standards.
• Excellent computer skills – Microsoft Excel, Word, PowerPoint, SharePoint, and Outlook.
• Working as a Process Lead for Royal Bank of Canada Insurance Company with Capgemini Bangalore.

Company Overview: Hinduja Global Solutions is a Multinational company based in Bangalore, which provides IT Enabled Services to its various clients throughout the world. Garden is one process among them, which deals with U.S Health Care in India as a part of its outsourcing program.

• Validating on Medical claims, Hospital claims and Outpatients claims billed by provider.
• Validating on Provider (Doctor) payments.
• Determining Member Benefits and Providers contracts with Insurance Company.
• Clearing Provider Payments as per contracted rates with Insurance Company.
• Determining Authorization, COB and Out of network/ in network providers.
• Validating provider Par/ Non-Par with respective contracts.
• Hinduja Global Solutions is a Multinational company based in Bangalore, which provides IT Enabled Services to its various clients throughout the world. Garden is one process among them, which deals with U.S Health Care in India as a part of its outsourcing program.