Dynamic and results-oriented Executive with extensive experience in client relationship management, project coordination, and technical support across multiple states in India. Proven track record of successfully leading teams and overseeing complex project operations. Adept at developing strategic relationships with stakeholders, ensuring project alignment with client objectives, and driving operational efficiency. Committed to leveraging strong leadership and technical skills to deliver exceptional results.
Overview
6
6
years of professional experience
Work History
Executive
Tata Consultancy Services Limited
10.2024 - Current
Client Dealing:
Worked as regional coordinator for SSC NWR and Zonal Project Manager for Indian Army project.
Visit at Sites with clients representative to check infra readiness & all Exam process.
Taking requirements from client related to project & sharing with concerned stakeholders.
Enhanced customer satisfaction by streamlining communication channels and improving response times.
Coordinating with clients representative for the requirements & infra Readiness.
Established long-term client relationships through consistent delivery of high-quality products and services.
Worked on other client site like PGI Chandigarh , Railway recruitment Board , Punjab & Haryana High Court , Punjab Police , Army Law School , IIT ROPAR.
Command Center Lead
Leading in Punjab ,Chandigarh, Haryana , Himachal Pradesh , J&K & Ladakh on various projects.
Coordinating with team of 250 Associates regarding Pre, During & Post. Project related activities.
Generate reports and share the progress on daily basis with managers.
Creating an efficient environment (technical and non-technical) for the associates related to Project while leading and working with team.
Responsible to manage all the Pre, During & Post Activities for Project on Command Center.
Operation Executive (TCSiON)
Core Integra Consulting Pvt. Ltd.
11.2018 - 09.2024
Client Dealing:
Coordinating with clients representative for the requirements & infra Readiness.
Visit at Sites with clients representative to check infra readiness & all Exam process.
Taking requirements from client related to project & sharing with concerned stakeholders.
Command Center Lead
Leading in Punjab, Chandigarh, Haryana, Himachal Pradesh, J&K & Ladakh on various projects
Coordinating with team of 250 Associates regarding Pre, During & Post Project related activities.
Generate reports and share the progress on daily basis with managers.
Creating an efficient environment (technical and non-technical) for the associates related to Project while leading and working with team.
Education
Bachelor of Computer Applications (B.C.A.) -
A.S.B.A.S.J.S. Memorial College
06.2015
12th - Accounts, Economics, Business Studies, statistics
DAV Public Sen. Sec. School
01.2012
10th - English, Mathematics, Science, Social Studies, Hindi, Punjabi
DAV Public Sen. Sec. School
01.2010
Skills
Leadership and Team Management
Customer Relationship Management
Project Coordination and Management
Client Engagement and Consultation
Strategic Planning and Execution
Effective Communication
Problem Solving and Decision Making
Administrative skills
Project planning
Languages
English
Punjabi
Hindi
Extra-Curricular Activities
Participated in Zonal Youth Festival in Photography event (First Position)
Attended Two Days National Conference on Human Rights, Civilization & culture in Emerging Globalised World.
Attended National Seminar on 'Recent Trends in Information Technology' & Presented presentation on E- Commerce.
Additional Technical Experience
Help Desk, Remote Proctoring & L1/L2 Support in Internet Based Assessments.
Coordinating Team for installing & on-boarding of venue on Milestone server