Vinay Patil

• Primary customer-facing owner for hyperscale data center accounts, acting as the single point of contact for service delivery, governance, and operational performance.
• Lead incident management, customer communication, RCA reviews, and post-incident corrective actions in mission-critical environments.
• Govern Change Management, ensuring customer approvals, risk assessments, and zero impact to live production environments.
• Drive operational excellence across electrical, mechanical, BMS, and facilities teams to meet hyperscale uptime and compliance expectations.
• Facilitate customer audits, technical reviews, MOP/SOP approvals, and continuous improvement initiatives.
• Partner with internal operations, engineering, and leadership teams to mitigate risks, close gaps, and improve service reliability.
• Support account growth opportunities, customer satisfaction, and long-term retention through structured governance cadence.

• Led engineering and critical facilities operations across large enterprise and data center environments.
• Managed HT/LT systems, DGs, UPS, chillers, HVAC, BMS, fire systems, and utility infrastructure.
• Acted as incident controller for power failures, fire incidents, EHS events, and major breakdowns.
• Delivered ISO 14001, OHSAS 18001, ISO 55001 audits and customer compliance reviews.
• Led teams of up to 100+ technical personnel, including vendors and OEMs.
• Drove energy optimization, cost savings, and operational resilience initiatives.

• Hands-on operations of large-scale data center infrastructure (HT/LT substations, DGs, UPS, transformers).
• Coordinated with grid operators and OEMs during grid failures and emergency events.

Executed PPM, SOPs, emergency drills, and uptime assurance activities.