Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Vinay Prasad Tiwari

Hyderabad

Summary

MBA graduate from University of East London with expertise in finance, customer relationship management, and business operations. Skilled in managing client portfolios and resolving complex financial issues while providing data-driven insights for strategic decisions. Proficient in Excel and Power BI, demonstrating strong collaboration in dynamic environments. Committed to leveraging financial knowledge and business skills to enhance growth and client satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

UK

STunited LTD
London
01.2024 - 01.2025
  • Prepared detailed reports of financial results for senior management review.
  • Collaborated with accounting team to ensure accuracy of financial statements and compliance with applicable regulations.

<ul> <li>Managed a portfolio of customer accounts and provided personalized assistance to meet their financial needs.</li> <li>Boosted customer satisfaction by addressing and resolving complaints in a timely manner.</li> <li>Managed challenging situations calmly and professionally, maintaining composure even during difficult conversations with clients.</li> </ul>

Synchrony Financials
Hyderabad
03.2022 - 03.2023
  • Managed a portfolio of customer accounts and provided personalized assistance to meet their financial needs.
  • Boosted customer satisfaction by addressing and resolving complaints in a timely manner.
  • Managed challenging situations calmly and professionally, maintaining composure even during difficult conversations with clients.

<ul> <li>Provided excellent customer service and technical support to resolve inquiries and issues promptly.</li> <li>Handled customer complaints and ensured timely resolution to maintain high customer satisfaction ratings.</li> <li>Collaborated with internal teams to escalate complex issues and ensure timely resolution.</li> </ul>

Tech Mahindra
Hyderabad
01.2021 - 12.2021
  • Provided excellent customer service and technical support to resolve inquiries and issues promptly.
  • Handled customer complaints and ensured timely resolution to maintain high customer satisfaction ratings.
  • Collaborated with internal teams to escalate complex issues and ensure timely resolution.

Education

MBA - business administration

London
London

Master's - digital marketing

Hyderabad, India
Hyderabad, India

BBA - business administration

Hyderabad, India
Hyderabad, India

Skills

  • Power BI
  • Microsoft Excel
  • Excellent communication and teamwork
  • Power BI
  • Microsoft Excel
  • Excellent communication and teamwork

Certification

  • LinkedIn Project Management Foundation
  • Microsoft Power BI Essentials
  • Excel Advanced and Formulas and Function
  • Cloud Computing Core Concepts

Languages

English

Timeline

UK

STunited LTD
01.2024 - 01.2025

<ul> <li>Managed a portfolio of customer accounts and provided personalized assistance to meet their financial needs.</li> <li>Boosted customer satisfaction by addressing and resolving complaints in a timely manner.</li> <li>Managed challenging situations calmly and professionally, maintaining composure even during difficult conversations with clients.</li> </ul>

Synchrony Financials
03.2022 - 03.2023

<ul> <li>Provided excellent customer service and technical support to resolve inquiries and issues promptly.</li> <li>Handled customer complaints and ensured timely resolution to maintain high customer satisfaction ratings.</li> <li>Collaborated with internal teams to escalate complex issues and ensure timely resolution.</li> </ul>

Tech Mahindra
01.2021 - 12.2021

MBA - business administration

London

Master's - digital marketing

Hyderabad, India

BBA - business administration

Hyderabad, India

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