Vinay Reddy Julakanti

Results-driven Operations Manager with nearly 6 years of experience at a global e-commerce leader. Expert at leveraging data analytics and process optimization to exceed quality targets, drive cost reduction, and deliver measurable business growth. Proven ability to lead high-performing teams, implement over 30 SOPs, and execute award-winning process improvement initiatives. Committed to continuous improvement and excellence in operational management.

• Awarded Best Manager for Q3 2023 & Q1 2024

• Innovation in Process Improvement Award – Q1 2023

Awarded for successfully implementing process enhancements in significant efficiency gains and cost reductions, showcasing a commitment to operational excellence.

• Outstanding Performance Award – Q4 2022

Acknowledged for exceeding departmental goals and metrics through effective project management and collaboration, contributing to overall business success and customer satisfaction

• Mission Everest Project: Led a high-impact process improvement project, reducing the Negative Response Rate (NRR) for pilot associates by over 45% (from 72.38% to 39.13%) and significantly improving customer experience across phone (14.29%) and email (60%) channels with a 10.55% response rate. This initiative optimized real-time resolution for sellers through the Andon cord mechanism on the Amazon Easy Ship Program for WWT4, driving measurable improvements in service quality and cost reduction.• T4 Quality Initiative: Designed and implemented a comprehensive KPI reporting and quality audit mechanism for a team of 320 associates WW, covering over 85 Resolver groups. Successfully achieved the goal of 97.50% for quality performance goals in 2022-2024, showcasing strong program management and stakeholder communication Authored executive-level reports and project documentation for process improvements, presenting actionable insights to senior leadership.

Andon Resolve Time Reduction Initiative: Spearheaded the analysis and resolution of high Andon response times by pinpointing critical process inefficiencies Contributed significantly to a 25% reduction in Andon count, boosting operational performance and enhancing customer experience through more prompt issue resolution