Vinay Rokade
Pune
Overview
2
2
years of professional experience
Work History
Senior Associate
WNS Global Services
08.2024 - 03.2025
- Provided company information and policies to customers upon inquiry and answered questions via email, or online chat.
- Expertly navigated escalating situations, leading to resolutions that satisfied
Customer Support Officer
Mphasis
04.2023 - 11.2023
- Worked in Klarna chat process mainly used to handle payment related query and help customer if they faced any financial issues
Education
10th -
St Jude High School
Dehuroad12th -
Lions Club College
DehuroadIndira College Commerce
TathawadeSkills
- Good in fixing hardware and software computer issues
- Soft Skills: Communication, Teamwork, Problem-solving
Languages
English
Upper intermediate (B2)
Timeline
Senior Associate
WNS Global Services
08.2024 - 03.2025
Customer Support Officer
Mphasis
04.2023 - 11.2023
10th -
St Jude High School
12th -
Lions Club College
Indira College Commerce
hobbies
Trekking,Cycling,Football,Cooking,Anime and PC gaming