Vinay Saxena
Finance Manager
Delhi
Summary
Highly analytical and data-driven E-commerce Asst. Manager effectively scales online customer acquisition efforts and e-commerce capabilities to drive sales growth. Routinely tests new features and assets and measures results as company grows and evolves. Strong understanding of e-commerce consumer behavior and audience segmentation along with tracking tools.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Finance Manager
Noon.com
07.2021 - Current
- Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day financial operations.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Assistant Manager
Snapdeal Pvt. Ltd
03.2015 - 07.2021
- Interaction with merchants regarding payment/recovery and tracking their business.
- Account and Stock reconciliation Provide detail of order's dispatched, delivered and return when needed Payment term Updation and release seller payment.
- Preparing the payment file and upload to bank portal for seller's payment, courier payment and customer refund.
- Preparing payment through oracle payment manager.
- Shipment reconciliation for open sub orders with debtors and seller's payable.
- Bank details updation of sellers in sales force and bank's data base.
- Monitored employee performance and developed improvement plans.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
Team Coach
Fidelity National Services
04.2013 - 03.2015
- Forming contract agreement for phone and SIM card according to customer needs.
- Tracking phone and SIM delivery & return.
- Arranging online repair for faulty phones.
- Provide training/updates to team members Manage the flow of day-to-day operations.
- Devised solutions to operations issues related to phone and working closely via email and live chat.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Monitored chat quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
Team Leader
Vodafone Pvt. Ltd
03.2011 - 03.2013
- Responded to team support questions quickly to maintain efficiency.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Oversaw team of 25 agents focused on escalation emails and calls.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call/email resolution techniques.
- Trained team members on performance metrics and consumer behavior identification.
- Improved office operations by automating client correspondence, record tracking and data communications.
Education
MBA - Financial Services Marketing Operations
Amity University
Noida 01.2019 - 12.2020
Bachelor of Arts -
Delhi University
DelhiSkills
Certificate holder in MS Office and Python
Timeline
Finance Manager
Noon.com
07.2021 - Current
MBA - Financial Services Marketing Operations
Amity University
01.2019 - 12.2020
Assistant Manager
Snapdeal Pvt. Ltd
03.2015 - 07.2021
Team Coach
Fidelity National Services
04.2013 - 03.2015
Team Leader
Vodafone Pvt. Ltd
03.2011 - 03.2013
Bachelor of Arts -
Delhi University
Similar Profiles
KAUSHIK KUMAR SINGHKAUSHIK KUMAR SINGH
Senior Manager at Noon.comSenior Manager at Noon.com
Baiyezed WashkuranyBaiyezed Washkurany
Sub Leader at Noon.comSub Leader at Noon.com
Shreyas KulkarniShreyas Kulkarni
Instock Associate at Noon.comInstock Associate at Noon.com