Results-oriented Lead Quality Engineer with over 9.5 years of experience driving quality assurance in high-transaction, performance-sensitive environments, primarily within Deposit Payments, and Payouts. Skilled in payment gateways, AI chatbots, Gemini and real-money gaming. Strong leadership in mentoring, managing QA teams, and driving process improvements. Proven record of delivering secure, high-performance financial integrations and leading QA efforts across diff Mobile Gaming platforms and Payment Gateway Integrations.
Overview
10
10
years of professional experience
Work History
Lead Quality Engineer
Junglee Games India Pvt. Ltd.
Gurugram
07.2022 - Current
Led a team of 7+ QA engineers, fostering a collaborative environment and mentoring team members to excel in multiple projects.
Managed cross-functional teams to align QA objectives with business goals and regulatory compliance, ensuring seamless integration in Agile workflows.
Developed and implemented a comprehensive test governance framework, enhancing QA strategies and release planning processes.
Spearheaded initiatives to optimize QA performance, resulting in streamlined operations and improved efficiency.
Facilitated regular bug triage meetings and conducted root cause analysis (RCA) to maintain high-quality standards and minimize defect leakage to under 3%.
Prepared and presented insightful weekly and monthly QA dashboards to leadership, aiding in strategic decision-making and project oversight.
Developed and implemented comprehensive quality assurance processes and standards for product development lifecycle.
Managed continuous improvement initiatives to enhance product quality and reduce waste.
Oversaw the creation and maintenance of comprehensive documentation for quality assurance procedures.
Senior Quality Analyst
Junglee Games India Pvt. Ltd.
Gurugram
09.2019 - 07.2022
Integrated and validated multiple payment gateways, including Razorpay, Juspay, YBL, Cashfree, and TechPro.
Successfully executed UPI integration projects to ensure transaction stability for a high volume of users.
Validated the functionality of an AI-powered chatbot (Haptik) to enhance player engagement and provide automated support.
Conducted thorough root cause analysis of financial transaction failures and optimized workflows to improve transaction success rates.
Delivered robust end-to-end quality assurance across multiple gaming platforms, including iOS, Android, Web, Windows, and Mac.
Quality Analyst II
Junglee Games India Pvt. Ltd
Gurugram
09.2018 - 09.2019
Designed and implemented Test Plans and traceability documentation, facilitating efficient fault and defect investigations.
Demonstrated expertise in the Bug Life Cycle, ensuring effective issue tracking and resolution.
Skilled in testing across multiple platforms, including Web, Mobile (iOS and Android), and System applications (Windows, Mac).
Performed an array of testing types, including Functional, Regression, Performance, and Mobile/Device testing.
Actively participated in Bug Triage meetings, collaborating with cross-functional teams to prioritize and address defects.
Quality Analyst
RNF Technologies Pvt. Ltd.
Noida
02.2016 - 08.2018
QA for Mobile Games across iOS, Android, Web, Facebook.
Built test cases, executed regression & functional testing, and collaborated with developers for payment flows.
Contributed to project planning & QA from start to release.
Education
Bachelor of Technology - Electronics & Communication
MDU University
Rohtak, Haryana
08-2015
Skills
Test plan and test case creation
Database testing with MySQL, MongoDB, Postgres, and Scylla
Payment gateway integration for Techpro, JUSPAY, Razorpay, YBL, and Cashfree
API testing with Postman and Swagger
Leadership and teamwork skills
Functional and database testing for web and mobile applications
Root cause analysis techniques
Bug tracking methodologies
Agile project management
Test management using Jira
Software testing lifecycles
Test strategy and planning
Application testing including smoke, sanity, and regression tests