Vinay Visen
New Delhi
Summary
Passionate about environmental sustainability and chemical management, I aim to assist customers in achieving effective wastewater treatment and ZDHC compliance . I take pride in delivering exceptional service with kindness, always striving to foster satisfaction and growth for both customers and the organization.
Overview
16
16
years of professional experience
Work History
Sr. Executive(C.S) & KAM for ZDHC, Dyes & Chemical
EUROFINS CONSUMER PRODUCT TESTING
Gurgaon
12.2022 - Current
- Handled Customer Service and Login Team.
- Developed sales for ZDHC (Wastewater, Dyes, and Chemicals).
- Conducted test screening on the product for ZDHC MRSL, along with physical and chemical testing of the product and raw materials.
- Handled special testing programs like Chem-IQ, Chem-Map, and Chem-ST.
- Performed wastewater sampling and generated In-check Verification Reports.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner, while maintaining a professional attitude.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Identified opportunities for process improvement within the customer service department.
Sr. Executive-ZDHC & Water Management
INTERTEK INDIA PVT. LTD.
Gurgaon
07.2016 - 12.2022
- Handled ZDHC Wastewater/MRSL testing programs.
- Wastewater Sampling, Report verification, and finalization.
- Incheck verification for Dyes & Chemical.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Established performance metrics to measure progress towards goals and objectives.
- Analyzed feedback from customers regarding satisfaction levels; developed action plans based on findings.
Executive- CS (Leather & Textiles)
INTERTEK INDIA PVT. LTD.
06.2011 - 07.2016
- Sample registration, customer coordination, and internal follow-up.
- Provided timely and accurate responses to customer inquiries regarding product testing.
- Assisted customers in resolving issues in their product, in case of failure.
- Created reports of customer service activities for management review.
- Maintained a professional attitude while providing excellent customer service.
- Performed data entry tasks to keep records up-to-date and accurately entered into the system.
- Identified potential problems and escalated them as needed to ensure resolution.
Program Coordinator
B.V. CONSUMER PRODUCTS INDIA LTD.
Noida
07.2008 - 08.2010
- Report generation, verification, and uploading on the buyer portal.
- Internal and external coordination.
- Reviewed and verified data for accuracy and completeness before entering into the database.
Education
M.Tech. - Environmental Engineering
Sunrise University
Rajasthan 08-2024
Diploma - Textile And Apparel
NITRA
Ghaziabad 07-2015
Bachelor of Science - Chemistry
Jai Prakash University
Chapra08.2006
High School Diploma -
Rajendra College
Chapra08-2001
Skills
- Chemical Management
- Customer Service
- Sales
- Environmental Testing
- Wastewater & ETP Management
- Analytical Capability
- Occupational Health ans safety communication
- Operations Oversight
Awardsappreciation
- Spot On Award for higher revenue WOW for dedication & Hard Working
- WOW for Excellent Execution to Detox Program along with efficient communication
- WOW for the best contribution in Crucial buyer program
- WOW for Grab the business from competitor with higher revenue.
- Thank You card for making different every day.
- Outstanding Individual Contribution in the Year 2020
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Sr. Executive(C.S) & KAM for ZDHC, Dyes & Chemical
EUROFINS CONSUMER PRODUCT TESTING
12.2022 - Current
Sr. Executive-ZDHC & Water Management
INTERTEK INDIA PVT. LTD.
07.2016 - 12.2022
Executive- CS (Leather & Textiles)
INTERTEK INDIA PVT. LTD.
06.2011 - 07.2016
Program Coordinator
B.V. CONSUMER PRODUCTS INDIA LTD.
07.2008 - 08.2010
M.Tech. - Environmental Engineering
Sunrise University
Diploma - Textile And Apparel
NITRA
Bachelor of Science - Chemistry
Jai Prakash University
High School Diploma -
Rajendra College
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