Summary
Overview
Work History
Education
Skills
Industrial Training
Hobbies and Interests
Languages
Timeline
Generic
Vinayak Ganje

Vinayak Ganje

Nashik

Summary

Customer-focused Hotel Front Office Associate known for delivering high productivity and efficiently completing tasks. Possess specialized skills in check-in/check-out processes, reservation management, and guest service optimization. Excel at communication, problem-solving, and adaptability to ensure guests' satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Front Office Associate

MBC Citadel Hotel
Nashik
09.2022 - Current
  • Greeted and welcomed guests to the hotel in a professional and friendly manner.
  • Handled guests' complaints professionally and courteously, while striving to resolve issues satisfactorily.
  • Performed daily checkouts for departing guests according to hotel guidelines.
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
  • Provided information about local attractions, services, amenities, events, and other points of interest.

Event Coordinator

MH 15 Events
Nashik
06.2021 - 06.2022
  • Coordinated with event staff and volunteers to ensure smooth operations and a high-quality event experience
  • Sourced and hired a team of event staff to effectively manage the event
  • Organized and managed a large-scale event that was attended by over 500 people

Education

Bachelor of Science - Hospitality Studies

Savitribai Phule Pune University
Maharashtra
05.2021

Class 12th - Science

State Board of Secondary and Higher Secondary Edu.
Maharashtra
03.2018

Class 10th -

State Board of Secondary and Higher Secondary Education
Maharashtra
03.2016

Skills

  • Ability to Learn Quickly
  • Ability to Work in a Team
  • Communication Skills
  • Clerical duties
  • Cash Handling
  • Sales expertise
  • Guest Relations
  • Time Management
  • Room Reservation Management
  • Concierge services
  • POS Systems
  • Telephone Etiquette

Industrial Training

Industrial Training, Club Mahindra Holidays & Resorts, Munnar, Kerala November 2019 - March 2020

Hobbies and Interests

Watching Movies, Playing Cricket

Languages

Marathi
First Language
German
Elementary (A2)
A2
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2

Timeline

Front Office Associate

MBC Citadel Hotel
09.2022 - Current

Event Coordinator

MH 15 Events
06.2021 - 06.2022

Bachelor of Science - Hospitality Studies

Savitribai Phule Pune University

Class 12th - Science

State Board of Secondary and Higher Secondary Edu.

Class 10th -

State Board of Secondary and Higher Secondary Education

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Vinayak Ganje