Vinayak K Gaonkar

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.
• Cross-trained existing employees to maximize team agility and performance.

As an integral member of a centralized eBilling team, I assisted the electronic billing operations for multiple law firms, ensuring accuracy, efficiency, and compliance across all billing processes.

Key Responsibilities:

• Coordinate the setup of new clients by gathering and verifying necessary information and documentation for integration into designated eBilling platforms and vendor portals.
• Maintain and update client records in eBilling systems to reflect ongoing changes, ensuring seamless invoicing and account accuracy.
• Collaborate with internal teams and law firm personnel to manage the timely submission of invoices, addressing discrepancies and adhering to client-specific billing guidelines.
• Facilitate the resubmission of corrected or appealed invoices, ensuring proper documentation and prompt resolution to expedite payment processing.

• Strategically Plan and manage Logistics, Warehouse, Transportation and Customer Services.
• Direct, Optimize and coordinate full order cycle.
• Keeping track of Quality, quantity, stock levels, delivery times, transport cost and efficiency.
• Arrange warehouse, Inventory reports, Plan routes and process shipments.
• Resolve any arising problems and complaints.
• Supervise, coach and train contract workers on day-to-day basis.
• Meet cost, productivity, accuracy and timeline targets, Maintain and analyze data to access performance and implement improvements.
• Comply with Laws, regulations, audits related to ISO requirements.

• As a part of the enterprise team, I was responsible for Supply Chain Management.
• Organizing the storage for Amazon FBA.
• Planning and Monitoring inbound and outgoing deliveries.
• Responding to any issues and complaints.
• Working with other departments to incorporate logistics with company procedures and operations.
• Implementing safety protocols.

• As a part of The Hello Group I was handling the consumer grievance and communicating same to the respective Electricity Engineers according to the hierarchy levels of the service in the various departments of its scope.