Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madhu Mishra

Gurgaon

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Asst. Publication Manager (Project Manager)

BlueRose Publishers
02.2024 - 06.2024
  • Acted as liaison between clients and internal teams, ensuring clear communication and surpassing client expectations; achieved 20% increase in customer satisfaction scores and reduced project turnaround times by 15%.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Operations Management Trainee

Aim Global Aviation
05.2023 - 02.2024
  • Directed hiring process for 25+ candidates and established in-depth intern training program; collaborated with executives to develop commercial strategies, achieving 30% increase in team productivity and 50% reduction in onboarding time.
  • Assisted in development of strategic plans aligned with company objectives, driving targeted growth initiatives forward successfully.
  • Conducted regular performance reviews, providing constructive feedback and supporting employee growth opportunities.
  • Managed daily operations, ensuring smooth workflow and optimal resource allocation

Business Development Intern

Gubbare Studio
10.2022 - 10.2022
  • Gubbare Studio 2022
  • Analyzing target markets Cracking deals with customers and getting huge business for organization Prepared reports on above information and reported insights.
  • Contributed to monthly sales targets achievement by consistently meeting individual KPIs related to lead generation activities.
  • Maintained client information and accounts in company databases.

Recruiter

Career Carnival
05.2022 - 07.2022
  • Screening and appointing eligible candidates for many fortunate companies like NTT DATA etc.
  • Implemented innovative sourcing strategies that led to discovery of top talent in competitive markets.
  • Monitored recruitment metrics to identify areas for improvement and Refined changes accordingly.

Human Resource Intern

Unschool
06.2021 - 10.2021
  • Hiring eligible candidates, Responsible for training and development of interns, providing feedback and improvements based on above information.
  • Streamlined administrative tasks such as scheduling interviews, processing background checks, and verifying employment eligibility documentation.
  • Fostered collaborative work environment through participation in team-building activities designed to promote strong working relationships among staff members.

Education

Bachelor of Commerce Honors - Accounting

MANIPAL UNIVERSITY
Jaipur, Rajasthan
12.2023

Skills

  • Project Management
  • Strategic Planning
  • Operations Management
  • Customer Relationship Management (CRM)
  • Cross-Functional Teamwork
  • Performance Evaluations

Certification

ACCA-9/13

Financial Markets - Coursera

Digital Marketing

Leadership: Emotionally Intelligent Leader-Udemy

Management Information System


Timeline

Asst. Publication Manager (Project Manager)

BlueRose Publishers
02.2024 - 06.2024

Operations Management Trainee

Aim Global Aviation
05.2023 - 02.2024

Business Development Intern

Gubbare Studio
10.2022 - 10.2022

Recruiter

Career Carnival
05.2022 - 07.2022

Human Resource Intern

Unschool
06.2021 - 10.2021

Bachelor of Commerce Honors - Accounting

MANIPAL UNIVERSITY

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Madhu Mishra