Dedicated and detail-oriented SAP Functional Consultant with 3 years of hands-on experience supporting and configuring SAP Quality Management (QM) processes within S/4HANA and ECC environments. Proven ability to gather business requirements, design functional solutions, and support validation and compliance efforts in regulated industries, including medical devices and healthcare.
Experienced in collaborating with cross-functional teams to implement and support quality processes.
Overview
5
5
years of professional experience
Work History
SAP QM Solution Architect
West Pharmaceutical Services Inc
11.2024 - Current
Participate in the design, configuration, and deployment of SAP QM solutions in alignment with business needs across global manufacturing sites.
Configure and support SAP QM functionalities including inspection plans, quality notifications, results recording, and usage decisions to meet GMP requirements.
Work closely with business and QA teams to gather requirements and translate them into system configurations and functional specifications.
Actively manage and resolve incidents through JIRA; collaborated with ABAP developers for custom enhancements.
Develop URS, FDS, UAT test cases and execute validation testing with cross-functional teams.
Support S/4HANA go-live for QM processes in one manufacturing site, ensuring seamless transition and business continuity.
Support and enhance the Change Control process, ensuring system changes are properly assessed, documented, and implemented.
Work cross-functionally with PP, MM, and EWM teams to ensure seamless integration and end-to-end quality process coverage.
Achievements
Implemented Electronic Batch Record system to review and release batches. First paperless systematic batch record review in West that contains all critical information to evaluate risk before releasing product.
Analyst, Enterprise User Experience, QM & EWM
West Pharmaceuticals
08.2020 - 11.2024
Collaborated with business stakeholders, SAP functional teams (including QM, MM, and PP), and senior leadership to gather and analyze quality-related pain points, translating them into SAP-integrated product features and process improvements.
Served as the central liaison between business units, SAP technical teams (ABAP), UI/UX teams, and quality stakeholders to define the product roadmap with a focus on user-centric SAP QM solutions.
Developed and maintained detailed product documentation—including User Requirement Specifications (URS), Functional Design Specifications (FDS), and Failure Modes and Effects Analysis (FMEA)—for over 100 quality-related SAP transactions and actions.
Designed and implemented testing and validation processes for SAP QM features by collaborating closely with QA, UI, and functional teams to rapidly iterate based on end-user feedback.
Applied design thinking methodologies to improve digital workflows related to quality inspections, notifications, stock posting within the SAP QM module.
Education
Post Graduate Diploma - Data Science
Manipal Prolearn Academy
Bangalore, KA
07.2020
Master of Science - Mechanical Engineering
Queen's University
Kingston, Ontario
08.2017
Bachelor of Engineering - Mechanical Engineering
PES University
Bangalore, India
09.2016
Skills
SAP Functional Expertise:
SAP QM (Quality Notifications, Inspections, Results Recording, Usage Decision)
Master Data Management: Inspection Plans, MICs, Sampling Procedures, Quality Info Records
Regulatory & Compliance Knowledge:
GxP, cGMP, and Good Documentation Practices (GDP)
Change Control Management
Compliance Testing: UAT, PQ, and Risk-Based Validation
Documentation & Process:
User Requirements Specification (URS), Functional Design Specification (FDS)
Agile Methodology – User Story Creation, Sprint Planning
Sr. Manager D&T | Principal Software Engineer at West Pharmaceutical Services, IndiaSr. Manager D&T | Principal Software Engineer at West Pharmaceutical Services, India
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