Seeking a position to utilize my leadership skills & abilities in the industry that offers professional & economic growth while being resourceful & innovative.
Finance Professional with 14 yrs. of experience in Custodian service Business, Security operations & settlement in Global and US Markets and Global Cash and FX processing. Client servicing Presently working with Citigroup India Pvt. Ltd. as Sr Client service representative
Overview
14
14
years of professional experience
Work History
Team Leader C10 Level
Citicorp Service India Pvt. Ltd.
03.2024 - Current
Support manager on team reporting activity’s
Daily team meeting and attendance
Training on new activities and exceptional process
Training to new joiners
Help team members to get resolve escalated issues
Setup calls with internal steak holders and IT team on various day to day challenges to get resolved
Monitor check list and reports on time
Maintain process learning tracker and SOP on time.
Escalate on reports is there any risk and failing the client trades
Call clients and broker on disconnect and discrepancy on email especially for high value trades to get settled on time.
Coordinate with global settlement team on cross border instructions to get settle on time
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Educated staff on organizational mission and goals to help employees achieve success.
Sr Analyst C9 Level 2
Citicorp Service India Pvt. Ltd.
03.2022 - 01.2023
Functional Expertise (Client service officer)
Resolving multiple type of client queries like Security, Cash, FX, and statement
Coordinate with Pre-settlements, settlements and account setup teams
Setup multiple type of Swift instructions in client account
Link multiple accounts in one BIC for instructions and notification
Arranging training on transactions manager and CITI velocity application for client to instruct trades as STP
Update AS per client request
Providing SSI for multiple markets
Communicate on email and telephone for settlements discrepancy and missing instructions with client and broker to resolve and avoid loss.
Setup Security’s in our system as per client request
Notify client for insufficient security and funds on time to avoid trade failed in market.
Sent email to funding team to arrange funds as per OD limit in client account
Sometime Notify clients on corporate action events on security
Sent email on reconciliation discrepancy
Investigate on Incorrect trade settle and Breaks
Investigation on TMPG claims and other delay and fails trades reason
Advise client correct instructions to clear break and resolve incorrect settle trades
Get process high value trade on time and settle.
Sr. Analyst (SME)
BNY Mellon International Operations India Pvt. Ltd.
07.2013 - 02.2022
Functional Expertise (Cash Movement 2013-2015 main work)
Processing all type of cash instructions manually
Processing cash in CMS Mani Frame application and MT202, MT210, MT103, MT200, MT599
Running Cash movement Macros on time daily
Checking funds in account before processing any cash movement
Escalate or sent email on time for insufficient payment and incorrect instructions
Accepting incoming wire for client and also do pre matching wire instructions with internal client instructions some time
Running GSS Report at EOD for failed payment and re-assist all payment back to client account
Processing internal cash transfers between OMINE Bus accounts and DDA to trading account
Daily Cash reconciliation at EOD
Processing Cash movement both for Euro and other market trades.
Functional Expertise (Pre settlement trade processing 2015-2018 main work)
Processing all global market trades manually
Know all type of swift instructions MT540 RF,541RVP,542DF, 543DVP.MT321TD MT592 CAN MT599
Repairing trades in AUDSUM (CMS Mani Frame application) as per error.
Verifying or authorizing repair trades to flow in market
Sent email to CSO Team on time for Un-repairable and system rejected instructions
Sent request for security in system
Setup security for term deposit trades
Proactively confirming client and c/p instructions and advise CSO team to ask client to amend
Processing internal transfer instructions from one BNY account to other
Processing cancellation as per client request and swift instructions
Generating FX and currency movement for Global trades
Process as per Tag 11 FX instructions or generate FX cancel FX as per Tag 22 in swift
Processing CM both for EUROCLEAR and clear steam market trades as per client currency
Processing cross border instructions
Processing manually cancellations as per client instructions via swift
Finding duplicate instructions and notify the CSO on time to avoid client risk.
Running Macros for internal transfer instructions
Functional Expertise Sr. Analyst (SME) (Pre settlement and IPG 2018-2020)
Signature Check and routing FAX as per the instructions in various department or teams
If signature mismatch or missing in FAX notify client and CSO on time
Routing instructions to callback team to complete call back on manually FAX instructions
Processing trades cash and FX manually as per FAX instructions
Finding client incorrect information and notify on time to avoid risk and client loss
Made excel sheet for bulk trades and run macros as per client instructions on FAX and Email
Successfully AUDSUM (main frame swift instructions) process migration to CANADA team
Supporting on multiple challenges and escalations
Authorizing the trades which is modified by Canada team as support
Verifying and monitoring on all processed transactions
Verify and authorize FAX instructions which processed by junior SME
Repair incorrect processed instructions and update in Error log as per Error
Prepare daily checklist and update on time
Running reports and reviewing on time to avoid risk and financial loss.
All above work and Global FX processing on daily basis
Processing I, C, T and E type FX manually
Processing trade type FX for Brazil and other Asian market
Checking funds before processing any FX and notify the CSO
Notify on time for any discrepancy or incorrect FX instructions to CSO
Processing all FX as per there local market deadline.
Modify and cancel E type FX as per client instructions
Finding Duplicate and FX instructions.
Running FX reporting on daily basis to avoid and minimize the risk
Processing repatriation FX in cline account as per instructions
Operational executive
BNY Mellon International Operations India Pvt. Ltd.
04.2011 - 04.2013
Functional Expertise (CDS Security settlement)
Receive instructions and match to the broker reported trade on CDSX.
Identify issues for failing trades and update appropriate fail codes in main frame CMS application.
Ensure discrepancies are updated on CDSX, DK CDS trades with appropriate reasons.
Update the exception database with information related to discrepancies as required.
Continuous monitoring and updating of transactions on Trade (T) date, T+1, T+2 and Settlement date.
On value date, ensure all trades are settled on CMS and CDSX.
Ensure follow up emails are sent internally to CASG Toronto and Trade Settlements Toronto, as required to resolve trade discrepancies.
Follow up with external counterparties (Brokers) via CDS and telephone, as required to resolve trade discrepancies.
Ensure compliance with policies, procedures and regulatory requirements are met.
Assist Team members with their daily queries and resolution, job shadow for new team members or cross training.
Setup Deliver Free and cross border trades in CDS system as per client instructions.
Confirming trade settlement details on telecommunication with c/p brokers for FREE delivery trades
Education
B.Com. - Commerce
Symbiosis College
Pune
01.2010
Skills
CDS Security settlement
Reconciliation of Security breaks
Global Security FX Processing
DTC, FED trade processing and settlement
Global Cash Process
Investigation and reporting
Account Setup and KYC
Team Building
Client Relationships
Risk Assessment & Management
Process Improvement / Best Practices
Report Development and Automation
Security and cash Break
Client support
Leading team meeting
Client communication
Process improvement
Communication Skills and Hobbies
Proficient in English, Hindi and Marathi, Telugu
Reading and listening music.
Awards
Toronto Superior Custody Service Award, Rise award, Lean award, Multiple appreciation awards for handling client issues, providing business solutions etc., Appreciation from client transition and resolving complicated issues in client servicing, Technical team unidentified FED and breaks resolved, Best of month performer and best quarter of the performer awards
Extra-Curricular
Received Training on Custody management, security operations and settlement and successfully completed transition from Toronto Canada to Pune in 2011. Completed Cross border and internal movement transition from Toronto to Pune in 2013 respectively. Completed Client conversion from JP Morgen to CIBC Mellon in 2018 Supported RPA automation in AUDSUM work In Process Project GSP Application Migration Pre-settlement transition from India to Canada successfully in 2020 Client service and investigation on global trades in 2022 Reconciliation and breaks in 2023 Monthly Client review on service and escalation calls
Timeline
Team Leader C10 Level
Citicorp Service India Pvt. Ltd.
03.2024 - Current
Sr Analyst C9 Level 2
Citicorp Service India Pvt. Ltd.
03.2022 - 01.2023
Sr. Analyst (SME)
BNY Mellon International Operations India Pvt. Ltd.
07.2013 - 02.2022
Operational executive
BNY Mellon International Operations India Pvt. Ltd.
Unit Head - Credit Cards Fraud Investigation- Vice President at CITICORP SERVICES INDIA PVT LIMITED (CITI SERVICE CENTER)Unit Head - Credit Cards Fraud Investigation- Vice President at CITICORP SERVICES INDIA PVT LIMITED (CITI SERVICE CENTER)
Operations Personnel at Adecco India Private Limited ( A Project in Citicorp Services India Pvt Ltd)Operations Personnel at Adecco India Private Limited ( A Project in Citicorp Services India Pvt Ltd)