MS Word
Vinay Kashyap
Fraud Analyst
New Delhi
Summary
Hardworking and passionate job seeker with strong investigative and reconciliation skills eager to secure Fraud Analyst position. Ready to help team achieve company goals. Experienced Fraud Analyst with over 4 years of experience in IT Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
Fraud Analyst
iEnergizer IT Services Pvt Ltd
Noida
09.2018 - Current
- Conducted in-depth investigations of flagged transactions and accounts including origin investigations, validating transactions and account reconciliation.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Operated IBM Sterling Console and other software tools to monitor transactions, identified and flagged suspicious activity and cancelled fraudulent activity within the service level agreement to reduce potential revenue losses.
- Improved operations through consistent hard work
and dedication.
Technical Advisor
Wipro Limited
Noida
09.2015 - 03.2016
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Master of Arts - Philosophy
Ramjas College, University of Delhi
New Delhi 08.2016 - 05.2018
Bachelor of Arts - Journalism
Maharaja Agrasen College, University of Delhi
New Delhi 07.2012 - 06.2015
12th Standard - Commerce
Tagore International School
New Delhi 04.2011 - 03.2012
10th Standard -
Tagore International School
New Delhi 04.2009 - 03.2010
Skills
Analytical Skills
Software
MS Excel
MS PowerPoint
Movavi Video Editor
Template Design
Audacity Audio Editor
Certification
Internship in Doordarshan at Sports Desk
Interests
Sports, Music, Documentaries, Reading GK Books
Timeline
Fraud Analyst
iEnergizer IT Services Pvt Ltd
09.2018 - Current
Master of Arts - Philosophy
Ramjas College, University of Delhi
08.2016 - 05.2018
Technical Advisor
Wipro Limited
09.2015 - 03.2016
Internship in Doordarshan at Sports Desk
11-2014
Bachelor of Arts - Journalism
Maharaja Agrasen College, University of Delhi
07.2012 - 06.2015
12th Standard - Commerce
Tagore International School
04.2011 - 03.2012
10th Standard -
Tagore International School
04.2009 - 03.2010
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