Vinaykumar Belamkar
Sirsi
Summary
Looking for a position that offers professional growth where I can use my experience, skills and knowledge to achieve company goals.
I have 4 years experience in the field of combating fraud and abuse in Google maps and Google my business environment. Worked as Team Lead and handled 60+ headcount. Equipped with strategic planning, leadership ability, Queue management, performance management of team members. Looking for a position that offers professional growth where I can use my experience, skills and knowledge to achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader
Accenture Solutions Pvt Ltd
Hyderabad
08.2021 - 03.2024
- Handled team size of 60+ members
- Ensuring the team performance and the SLAs and KPIs are met
- Managing queues and tracking consolidated action items on a daily basis
- Compiling & sending Daily Start of Day (SOD) and End of Day (EOD) reports
- Monitoring attendance & handling shrinkages
- Providing Daily inflow and outflow summaries to the client, engaging in daily communication, and discussing inflow spikes and trends
- Creating Weekly Business Review (WBR) and Monthly Business Review (MBR) reports
- Planning & managing transport schedules weekly
- Deploying headcount based on client Turnaround Time (TAT) requirements
- Prioritizing tasks to ensure 100% quality and meeting deadlines
- Optimizing workforce utilization during low volume periods, either by redistributing resources to different queues or providing training to enhance skills
- Conducting team huddles to discuss performance, show appreciation, address daily agendas & resolve team challenges
- Implementing quality management, including shadow sessions with new joiners, refresher sessions & group discussions
- Engaging in one-on-one connections with team members to gather input on issues, well-being, challenges, or concerns
- Analyzing client requests and product-related issues, identifying policy gaps through brainstorming sessions, operational inputs, and client guidelines
- Creating hourly governance dashboards to track break timings and hourly achieved utilization
- Managing multiple queues, identifying gaps and incorrect actions, and collaborating with BT teams to improve processes for quality before client presentation
- Collaborating with the technical team on automation projects, testing automation tools, highlighting issues and challenges, and suggesting ideas for impact and time savings
- Preparing Root Cause Analysis (RCA) for escalations or errors, connecting with employees and quality teams to identify and address root causes
- Conducting team engagement activities, evaluation tests, and one-on-one individual connections.
- Review the Business Content
- Investigate users' profiles to correct profiles
- Provide solutions to merchants as per guidelines
- Audit the data to ensure the quality of work is maintained
- Ensure the daily & monthly SLAs & KPIs are met i.e quality, production and TAT metrics
- Ensure the PII information is protected while reviewing the business content.
Education
Bachelor of Commerce -
JMJ College of Commerce, University of Dharwad
01.2016
Skills
- Leadership
- Client Relationship
- Problem Solving
- Process Improvement
- Risk Mitigation
- Automation
- Queue Management
- Data & Analytics
- Root Cause Analysis
- Decisiveness
- Google Sheet
- Pivot Query
- Dashboarding
- Microsoft Excel
- PowerPoint
Certification
True
Personal Information
- Father's Name: Laxmanrao Belamkar
- Date of Birth: 01/06/94
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Languages
- English
- Kannada
- Hindi
- Marathi
Timeline
Team Leader
Accenture Solutions Pvt Ltd
08.2021 - 03.2024
Bachelor of Commerce -
JMJ College of Commerce, University of Dharwad