

Proactive leader in data management and compliance, with extensive experience in managing AML activities. Dedicated to ensuring adherence to KYC/AML policies while driving process improvements that enhance organizational integrity.
• Handling CEO, Country manager and Jeffescalations
• Responding to legal notices received from customers
• Handled seller escalations on customers frauds
• Handling fraud investigations, account suspension and closures for individual accounts
• Handled buyer risk investigations
• Handling Return and refund abuse customers handling
• Proactive approach to process improvement, actively seeks opportunities for change that benefit the wider group
• Build and maintain relationships with business units as well as legal compliance partners
• Identify, investigate, and recommend improvements for enterprise data integrity, gathering and reporting
• Liaison with senior management within business units supported
• End to end management of client KYC process including liaison across business, compliance, and operations
• Perform ongoing customer due diligence including maintenance and updating of AML and KYC records for existing clients
• Co-ordination and collection of client-specific information and completion of documentation to assist in onboarding of new clients
• Provide business user support including responses to data inquiries, information, and training support
• Ensuring evidence of each client/customer's identity is collected in accordance with KYC Due Diligence policies
• Liaise with internal Compliance personnel on application of KYC policy
• Coordinate with account operations on purpose of account requests
• Handled account openings of clients and their dependents
• Switch clients account from joint to sole, company to individual and trustees accounts
• Switch funds from HSBC to third party providers
• Maintained world checks for clients as per HMRC guidelines
• Maintained bi-weekly reports of tranche maturities
• Setting up companies G trustees accounts
• Maintained plan managers lists for client details and identity