Vinay M Pattanashetti
Bangalore
Summary
Experienced Application Support Specialist with 8 years at Shoptree Technologies Pvt Ltd, adept at providing technical expertise, incident management, and manual testing. Skilled in front-end technologies, I ensure seamless operations and troubleshoot issues. I collaborate with cross-functional teams to deliver top-notch support. With a BCA degree from Kalpataru Institute of Technology, I bring a strong technology foundation and a passion for operational excellence. Eager to leverage my expertise in a dynamic Application Support Specialist role, I am dedicated to driving customer satisfaction and contributing to the success of the team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Application Support Specialist
Shoptree Technologies Pvt Ltd
Bangalore
3 2016 - Current
- Enhanced customer satisfaction through timely and efficient support delivery
- Facilitated onboarding of new customers and conducted training sessions for staff and owners based on their roles
- Configured new accounts (setup and catalog) according to customers' business operations
- Installed Shoptree software and printer drivers both online and offline
- Advised account owners on software utilization to prevent pilferage and access necessary reports
- Ensured smooth operations by following up with customers and suggesting beneficial features
- Managed customer inbound calls (Exotel) and emails (Freshdesk) to resolve issues and address requirements
- Collaborated with customers and developers to diagnose and resolve problems, testing and monitoring newly released features
- Conducted product demos tailored to new and existing customer requirements
- Provided product training to Sales and Support teams, emphasizing customer interaction and prioritization
- Documented product information for customer self-service
- Monitored subscription renewals and coordinated with sales team and account holders for successful renewals
- Promoted new features to customers, outlining operational benefits for smoother business operations
Network Support Engineer
D-Vois Communications Pvt Ltd
Bangalore
03.2015 - 02.2016
- Provide internet access to customers through unique login
- Communicate with central team and have the internet issues resolved
Education
BCA -
Kalpavruksha Institue of Technology
Skills
- Incident Management
- Technical Support
- Product Demonstrations
- Application support
- UAT support
- User Training
- Training documentation development
Certification
Jetking Certified Hardware and Networking Professional from Jetking, Rajajinagar
Timeline
Network Support Engineer
D-Vois Communications Pvt Ltd
03.2015 - 02.2016
Application Support Specialist
Shoptree Technologies Pvt Ltd
3 2016 - Current
BCA -
Kalpavruksha Institue of Technology
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