VINAY KUMAR
Noida
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities where I can apply my existing knowledge and versatility to acquire new skills to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr. Technical Advisor
Concentrix Daksh Services India Private Limited
12.2019 - 06.2024
- Ensuring efficient management of computer hardware and software issues
- Supporting computer Software integration by diagnosing and troubleshooting common problems
- Diagnosing and Troubleshooting technical issues
- Combined project management, technical, sales and customer service experience to implement proprietary advertising solutions for large-scale enterprise clients and customers
- Respond to customer inquiries and assist in troubleshooting and resolving challenges and handling escalations
- Attend in-person meetings with managers to analyze cases as per issues
- Maintained a detailed working log documenting all necessary system updates, along with their respective completion dates.
- Follow up with Clients and Customers within Turn around time to maintain service level
- Generate revenue by upselling technical support for out of warranty clients and customers.
Customer Executive
Ienergizer IT Services Private Limited
09.2018 - 07.2019
- Grievance and query handling (Voice and Chat)
- Technical knowledge about GDS and Amadeus softwares
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Education
BBA -
Shivaji University
Kolhapur, MHSkills
- Customer Relationship Management (CRM)
- Remote Technical Support (B2B & B2C)
- Up selling services
- Salesforce
- One drive
- Microsoft office
- Excel
- Power Bi
Certification
- Training and Quality
- Workplace Specialization
Timeline
Sr. Technical Advisor
Concentrix Daksh Services India Private Limited
12.2019 - 06.2024
Customer Executive
Ienergizer IT Services Private Limited
09.2018 - 07.2019
BBA -
Shivaji University