Vincy Bhutani
New Delhi
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
Backend Operations
Citi Bank
New Delhi
02.2023 - 11.2024
- Served as first tier contact for clients, addressing inquiries and concerns promptly.
- Resolved customer complaints effectively through phone interactions.
- Supplied customers with pertinent information regarding products and services.
- Cross-sold new products and services to enhance customer satisfaction.
- Provided feedback to team leaders on product and process improvements.
- Cultivated and maintained strong customer relationships to drive new business opportunities.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
Client Service Executive
Leo's Mirror
New Delhi
01.2022 - 07.2022
- Served as first-tier contact for clients, addressing inquiries and concerns promptly.
- Managed client accounts to enhance sales and service delivery.
- Provided support to new clients while overseeing service requests for existing clients.
- Coordinated effectively with sales team and other departments to optimize processes.
- Enhanced operational efficiency by developing customer databases continuously.
- Facilitated problem resolution and managed conflicts to ensure client satisfaction.
- Processed client orders in a timely manner, ensuring accuracy and quality of service.
- Researched and resolved customer complaints in an effective and professional manner.
- Coordinated marketing events for showcasing product and service offerings.
- Collaborated with other departments to coordinate strategic marketing activities.
Education
MBA - Marketing
SMU
New Delhi05-2012
Bachelor of Arts - Advertising
Janki Devi Memorial College
New Delhi05-2009
Skills
- Customer service and support
- Conflict resolution
- Account management
- Data analysis
- Sales support
- Client relationship management
- Leadership skills
- Effective communication
Timeline
Backend Operations
Citi Bank
02.2023 - 11.2024
Client Service Executive
Leo's Mirror
01.2022 - 07.2022
MBA - Marketing
SMU
Bachelor of Arts - Advertising
Janki Devi Memorial College
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