Vineesha Reddy Gopireddy

• My role is too handle the orders received from rail and utility customers.
• Our utility customers are SAPN, Powercor, Evoengergy, API, Essential energy, Zinfra etc..
• Our Rail customers are Metro rails services and Sydney train services
• Prepared detailed weekly open order summaries for each utility and railway client.
• Handled inbound and outbound communication to address customer concerns.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.

• Nexans leads the cable and optical fibre industry globally.
• Ensured completion of all received orders by 3 pm deadline each day.
• Facilitated communication regarding order ETA among customers, account managers, warehouse staff, and carriers.
• Whatever the orders we receive via emails are shared among team. All the orders are processed by checking and confirming the price, pack lengths, customer's delivery information etc.
• We resolve the customer queries via emails and calls.

• Facilitated operational excellence in NBN CO, Coats, Opticomm and Compliance divisions.
• Facilitating resolution of customer issues via inbound and outbound calls.
• All the calls are in related to the internet issues, NBN box installation or replacement of the modem.
• Resolved technical issues with customer NBN boxes and modems using specified tools.
• Transferred cases requiring advanced support to Level 2 team.

• BAT tool, SIEBEL tool, EOV tool, NBN CO

tool, SNOW tool and Console expert

• SAP tool and Citrix tool expert

• Held position of credit officers at AGL office.
• Monitored and followed up on outstanding accounts to maintain regular bill payments.
• I also provide the alternative solution like payment plans, instalment payment options to the customers who are not able to clear monthly bills on time.