Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Timeline
CustomerServiceRepresentative
Vineet Choudhary

Vineet Choudhary

New Delhi

Summary

A dedicated, enthusiastic, and dynamic individual with experience of more than 6 years in education industry providing Learning Delivery and Quality Services. Skilled in Customer Relationship Management (CRM), SABA, Operation Management, Escalation Management in Training & Delivery. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Overview

7
7
years of professional experience

Work History

Associate Team Manager

NIIT LTD
Gurgaon
10.2022 - Current
  • Supervised and delegated tasks to employees to meet key productivity targets.
  • Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
  • Monitored team performance, ensuring compliance with guidelines and regulations.
  • Led monthly staff meetings for team to communicate updates, process improvements and shifting business priorities.
  • Performed thorough quality investigations, identifying key development strategies and supporting idea implementation.
  • Prepared Root Cause Analysis for all complaints reported, by using "5 Why" Methodology.
  • Used analytical problem-solving, trend analysis and well-planned maintenance to improve overall performance.
  • Monitored adherence to Quality Management system in compliance with ISO9001:2015.

Senior Quality Controller

NIIT LTD
Gurugram
05.2019 - 07.2022
  • Skilled in setting targets, SOPs, SLA and maintaining CTQ/CTP.
  • Maintained accurate and updated inspection criteria and SOPs to support quality standards.
  • Monitored and reported consumer complaints, highlighting trends and triggering action plans for immediate response.
  • Evaluated data and created reports to indicate deviations from standards.
  • Managed adherence to quality standards and Six Sigma policies.
  • Determined corrective actions and developed plans to facilitate changes.

Quality Controller

NIIT LTD
Gurugram
09.2017 - 05.2019
  • Providing support in audits which includes end to end trainings (ILT/VILT), ad-hoc requests, cases, FTR/NFTR, Catalog Management, Finance (PO/SDR, Quotation)
  • Tracked findings, completed documentation and Identified quality issues and escalated to management for corrective action.
  • Assisted in investigations to address non-conformances or customer complaints and devised timely solutions.

Training Coordinator

NIIT LTD
Gurugram
10.2016 - 09.2017
  • Learning objects creation and management which includes catalog (Events, Curricula, Certification) Interest Tracking, Planning, Scheduling end to end trainings.
  • Administered course content, schedules and attendance utilizing learning management system (LMS).
  • Providing end to end virtual support (Hosting/Proctoring) on several tools like Zoom, WebEx, Pexip, ZOHO, Adobe.
  • Defined HR training and development objectives to help teams deliver consistent training across organization.

Education

Bachelor’s Degree - Science

Delhi University

Skills

  • Quality Processes
  • Administration and Reporting
  • Scheduling and Coordinating
  • Corner Stone on Demand LMS (CSOD)
  • SABA LMS
  • Salesforce CRM
  • Training and Development
  • Team Management
  • Quick Learner
  • Data Gathering & Analysis
  • Quality Requirements and Audit Scope
  • E-Learning
  • Problem-solving
  • 7 Quality Tools

Interests

Reading, Browsing Internet, Watching Movies, Travelling

Accomplishments

  • ACHIEVEMENTS - Received “Champion of the Year” award twice, and six time "Star of the Month" for going above and beyond the call of duty.
  • Was a part of two Transitions for implementing the Quality Management for big projects like Examity, Airbus.

Timeline

Associate Team Manager

NIIT LTD
10.2022 - Current

Senior Quality Controller

NIIT LTD
05.2019 - 07.2022

Quality Controller

NIIT LTD
09.2017 - 05.2019

Training Coordinator

NIIT LTD
10.2016 - 09.2017

Bachelor’s Degree - Science

Delhi University

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Vineet Choudhary