APURAV KAPOOR
Delhi
Summary
Experienced NIIT Technologies Service Pvt Ltd with over 5 years of experience in Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Achieve short- and long-term objectives with successful strategic planning and performance optimization skills. Focused on helping the business achieve short- and long-term goals. Focused on exceeding profitability targets through Vendor Management of available personnel and inventory resources. Expert in identifying and capitalizing on business opportunities.
Overview
9
9
years of professional experience
2022
2022
years of post-secondary education
Work History
Associate Team Manager
NIIT Learning Syste, Ltd
Gurgaon
11.2020 - Current
- Assist in the coordination and administration of global learning and development programs, including scheduling training sessions, managing participant registrations and organizing training materials. Ensure all logistical requirements are met such as room booking, technology setup, and catering arrangements.
- Hands-on experience with Cornerstone OnDemand (CSOD) Learning Management System for training administration and learner support.
- Assisted users with course enrolment, transcript tracking, certifications, and badge completion.
- Troubleshot common LMS issues related to login access, course visibility, completion status, and assessments.
- Liase with external training vendors, consultants, and supplier to coordinate training programs, materials, and logistics. Manage vendor relationships, contracts, and payments, ensuring timely and accurate processing of invoices.
- Providing support to users of CSOD, including troubleshooting issues, answering queries, and conducting training sessions to ensure effective use of the platform.
- Assign cases to appropriate personnel based on skillset and workload. Ensure clear ownership and accountability for each case.
- Organized workshops, seminars, webinars, conferences, and other events to promote staff development initiatives.
- Serve customers by going above-and-beyond the offered exceptional support for all needs.
- Update office files daily and kept records organized and enhance customer satisfaction with fast, knowledgeable service.
- Manage and archive quality documentation and participate in internal and external quality audits.
- Managed a team of Quality Analysts and provided guidance on best practices for testing protocols.
- Ensured all employees had access to current versions of forms, contracts, agreements.
- Analyzed market trends to identify client needs and opportunities.
- Collaborated with cross-functional teams to enhance project deliverables and outcomes.
Tele Marketing Executive
Silaris Information Pvt Ltd
Delhi
06.2019 - 07.2020
- Developed, updated and maintained database of existing and potential customers into the Record.
- Improve management decision-making with real-time data streaming and analysis.
- Manage files and continuously updated and organize records.
- Assist External and Internal customers with sales and service needs.
- Troubleshoot problems and developed successful solutions.
- Training junior team members and mentor on important procedures.
Customer Care Executive
Intelenet Global Service Pvt Ltd
Gurgaon
01.2017 - 12.2017
- Captured consistent customer sales with friendly, knowledgeable support.
- Maintained customer satisfaction, quickly resolving issues, and offering expert assistance.
- Resolve concerns using strong communication and conflict management skills combined with expert sales abilities.
- Train new team members in calling, Email process, and ways to exceed performance expectations.
Education
MBA - Marketing Management
Annamalai University
Chandigarh, Chandigarh 01.2020 - 05.2022
BBA - Computer Applications Development
Annamalai University
Chandigarh, Chandigarh 03.2017 - 02.2019
Office Management -
YMCA
Delhi, DelhiSkills
- Vendor management
- Communication skills
- Conflict management
- Sales abilities
- Record organization
- Sales and service assistance
- Solving Troubleshooting issues and mentoring cases
- Exceptional customer support
- Office file management
- Customer satisfaction enhancement
- Internal and external quality audits
- Quality problem evaluation and resolution
References
Available on Request
Hobbies and Interests
- Playing Cricket
- Photography
- Sportsmanship
Personal Information
- Date of Birth: 11/03/97
- Gender: Male
- Nationality: India
- Marital Status: Single
Languages
- English
- Hindi, First Language
- English, Elementary (A2)
Timeline
Associate Team Manager
NIIT Learning Syste, Ltd
11.2020 - Current
MBA - Marketing Management
Annamalai University
01.2020 - 05.2022
Tele Marketing Executive
Silaris Information Pvt Ltd
06.2019 - 07.2020
BBA - Computer Applications Development
Annamalai University
03.2017 - 02.2019
Customer Care Executive
Intelenet Global Service Pvt Ltd
01.2017 - 12.2017
Office Management -
YMCA