VINEET SHARMA
New Delhi
Summary
Results-driven Hospitality Operations Leader with over 10+ years of experience across hotel chains, hostels, and multi-city portfolios. Proven expertise in operations management, guest experience, quality & training, SOP implementation, and team leadership. Strong record of improving profitability, increasing NPS, reducing escalations, and building high-performing teams across Pan-India operations.
Overview
12
12
years of professional experience
Work History
Chief Operations Manager
The Metrostay
09.2025 - Current
- Lead end-to-end operations including Front Office, Housekeeping, and Procurement.
- Monitor room inventory, occupancy, service quality, and daily operational KPIs.
- Ensure smooth shift handovers and issue resolution.
- Drive guest satisfaction and review scores across OTA platforms (Booking.com, Google, etc.).
- Implement service improvement plans while maintaining brand standards and SOPs.
- Manage staff scheduling, attendance, leaves, productivity, and discipline.
- Conduct regular training on SOPs, service quality, and safety protocols.
- Ensure legal compliance, audit readiness, and reporting to owners/management.
Senior Manager - Operations (Pan India)
go STOPS
04.2022 - 08.2025
- Owned Pan-India operations with direct responsibility for revenue maximization and P&L performance.
- Collaborated with central teams on financial planning, budgeting, and cost controls.
- Supported HR hiring based on centre-wise operational requirements.
- Managed guest reviews, root cause analysis (RCA), and corrective action plans.
- Designed and executed process improvements to ensure smooth ground-level operations.
- Led Train-the-Trainer programs to upskill operations teams.
- Conducted weekly review meetings with Operations Managers to track performance and resolve issues.
Manager - Quality & Training
FabHotels
12.2018 - 04.2022
- Managed operations and quality for 7 cities with a team of 7 members.
- Oversaw Fab-managed contract properties and ensured brand compliance.
- Worked closely with the central team to maximize revenue and manage P&L.
- Conducted guest delight initiatives and handled escalations with RCA-based solutions.
- Led property tie-ups, negotiated commercials, and onboarded new hotels.
- Recruited and inducted staff; conducted training on FabHotels standards.
- Improved Net Promoter Score (NPS) from 62% to 75% and enhanced portfolio quality.
- Reduced guest escalations by 90% during peak seasons.
Area Operations Manager
Treebo Hotels
02.2016 - 12.2018
- Managed supply, inventory, and customer experience across Delhi NCR.
- Acted as key liaison between property owners and corporate teams.
- Executed cluster strategies to balance offline demand, supply, and guest experience.
- Prevented partner churn through proactive issue resolution and relationship management.
- Improved CX metrics, especially for underperforming properties.
Housekeeping Supervisor
JP Hotel & Resorts
09.2015 - 01.2016
- Handled guest feedback, complaints, and service recovery.
- Prepared staff rosters and shift schedules for room and public area attendants.
- Conducted room and common area inspections as per quality checklists.
- Managed inventory, cleaning equipment, and chemicals.
- Trained housekeeping staff and led rewards & recognition initiatives.
Housekeeping Trainee Supervisor
Habitat World
07.2014 - 09.2015
- Assisted in housekeeping operations, inspections, and staff coordination.
- Gained hands-on experience in luxury hospitality standards and service delivery.
Education
B.Sc. - Hospitality & Hotel Administration
Institute of Hotel Management
Gwalior01.2014
Senior Secondary - undefined
MP Board
01.2010
Secondary - undefined
MP Board
01.2008
Skills
Hotel & Hostel Operations Management
Guest Experience & Reputation Management (OTA/NPS)
SOP Implementation & Audit Readiness
Quality Assurance & Training Programs
Professional Training And Achievements
- Completed 21 weeks Industrial Training at Jaypee Greens - Golf & Spa Resort, Greater Noida.
- Best Quality & Training Manager - FabHotels (Lowest Unhappy Guest Ratio).
- Corona Warrior Award for maintaining hygiene and safety standards during COVID-19.
- Recognized at Treebo Hotels for Guest Delight Activities.
- Best Trainer Award - Treebo Hotels.
- Best Trainee - F&B Service - Jaypee Greens - Golf & Spa Resort.
- Member, Events Organizing Committee, IHM Gwalior.
Timeline
Chief Operations Manager
The Metrostay
09.2025 - Current
Senior Manager - Operations (Pan India)
go STOPS
04.2022 - 08.2025
Manager - Quality & Training
FabHotels
12.2018 - 04.2022
Area Operations Manager
Treebo Hotels
02.2016 - 12.2018
Housekeeping Supervisor
JP Hotel & Resorts
09.2015 - 01.2016
Housekeeping Trainee Supervisor
Habitat World
07.2014 - 09.2015
Senior Secondary - undefined
MP Board
Secondary - undefined
MP Board
B.Sc. - Hospitality & Hotel Administration
Institute of Hotel Management