VINEET SHARMA
New Delhi
Summary
Dynamic operations leader with a proven track record at The Metrostay, excelling in P&L management and guest experience enhancement. Expert in SOP implementation and cross-functional team leadership, driving significant revenue growth and improving NPS by 13%. Committed to operational excellence and fostering strong partner relationships.
Overview
12
12
years of professional experience
Work History
Chief Operations Manager
The Metrostay
Delhi
09.2025 - Current
- Lead end-to-end operations across Front Office, Housekeeping, and Procurement functions with full ownership of daily business performance.
- Partner with ownership to drive operational strategy, performance reviews, and execution priorities.
- Monitor room inventory, occupancy, service quality, and key business KPIs to improve revenue outcomes.
- Identify operational bottlenecks and implement corrective actions before escalation.
- Drive strong process discipline across teams ensuring SOP adherence and audit readiness.
- Manage staff productivity, attendance, and workforce planning across departments.
- Conduct regular SOP, service quality, and safety training sessions for operational teams.
- Ensure legal compliance, reporting accuracy, and structured communication with management.
Senior Manager - Operations (Pan India)
go STOPS
04.2022 - 08.2025
- Owned Pan-India operations with direct responsibility for revenue maximization and P&L performance.
- Worked closely with leadership to translate strategic priorities into city-level execution plans.
- Revenue growth by identifying market opportunities and aligning city teams on targeted activation strategies.
- Designed and executed process improvements to streamline ground-level operations at scale.
- Led Train-the-Trainer programs to upskill operations and city teams.
- Conducted weekly business reviews with Operations Managers to drive accountability and closure.
- Strengthened partner relationships through structured feedback loops and incentive-driven engagement programs.
Manager - Quality & Training
FabHotels
Delhi NCR & Rajasthan
12.2018 - 04.2022
- Managed quality and operations across 7 cities with a team of 7 members.
- Oversaw Fab-managed contract properties ensuring strict brand compliance.
- Worked closely with central teams on revenue optimization and P&L management.
- Led property tie-ups, negotiated commercials, and onboarded new hotels.
- Conducted guest delight initiatives and handled escalations using RCA-driven solutions.
- Built structured training programs improving service consistency across portfolio.
- Improved Net Promoter Score (NPS) from 62% to 75%.
- Reduced guest escalations by 90% during peak seasons.
Area Operations Manager
Treebo Hotels
Delhi NCR
02.2016 - 12.2018
- Managed supply, inventory, and customer experience across the Delhi NCR cluster.
- Acted as key liaison between property owners and corporate teams.
- Executed cluster strategies to balance demand, supply, and guest experience.
- Prevented partner churn through proactive issue resolution and relationship management.
- Improved CX metrics, especially for underperforming properties.
Housekeeping Supervisor
JP Hotel & Resorts
New Delhi
09.2015 - 01.2016
- Handled guest feedback, complaints, and service recovery initiatives.
- Prepared staff rosters and supervised room and public area attendants.
- Conducted quality inspections as per housekeeping standards.
- Managed inventory of cleaning equipment and chemicals.
- Trained housekeeping staff and led recognition initiatives.
Housekeeping Trainee Supervisor
Habitat World
New Delhi
07.2014 - 09.2015
- Assisted in housekeeping operations, inspections, and staff coordination.
- Supported deep-cleaning projects improving overall cleanliness ratings.
- Developed strong foundation in luxury hospitality service standards.
Education
B.Sc. - Hospitality & Hotel Administration
Institute of Hotel Management
Gwalior01.2014
Senior Secondary -
MP Board
01.2010
Secondary -
MP Board
01.2008
Skills
- Hotel & Hostel Operations Management
- Channel Partner Management & Activation
- Guest Experience & Reputation Management (OTA/NPS)
- P&L Ownership & Business Analytics
- SOP Implementation & Audit Readiness
- Partner Engagement & Retention Strategy
- Quality Assurance & Training Programs
- Legal Compliance & Safety Standards
- Staff Hiring, Scheduling & Performance Management
- Cross-functional Team Leadership
Professional Training And Achievements
- Completed 21 weeks Industrial Training at Jaypee Greens - Golf & Spa Resort, Greater Noida.
- Best Quality & Training Manager - FabHotels (Lowest Unhappy Guest Ratio).
- Corona Warrior Award for maintaining hygiene and safety standards during COVID-19.
- Recognized at Treebo Hotels for Guest Delight Activities.
- Best Trainer Award - Treebo Hotels.
- Best Trainee - F&B Service - Jaypee Greens Golf & Spa Resort.
- Member, Events Organizing Committee, IHM Gwalior.
Timeline
Chief Operations Manager
The Metrostay
09.2025 - Current
Senior Manager - Operations (Pan India)
go STOPS
04.2022 - 08.2025
Manager - Quality & Training
FabHotels
12.2018 - 04.2022
Area Operations Manager
Treebo Hotels
02.2016 - 12.2018
Housekeeping Supervisor
JP Hotel & Resorts
09.2015 - 01.2016
Housekeeping Trainee Supervisor
Habitat World
07.2014 - 09.2015
B.Sc. - Hospitality & Hotel Administration
Institute of Hotel Management
Senior Secondary -
MP Board
Secondary -
MP Board