Vinekha Tamilarasan
Order To Cash Operations Analyst
TRIPLICANE
Summary
Dedicated and detail-oriented professional with extensive experience in medical billing, claims processing, financial collections, and quality control. Demonstrated expertise in managing complex reimbursement workflows and leading high-performing teams to achieve exceptional results. Strong track record of enhancing operational efficiency across billing and recovery cycles, driving improvements that positively impact organizational performance. Committed to delivering accurate and timely financial solutions that support overall business objectives.
Overview
7
7
years of professional experience
Work History
Order to Cash Operations Analyst
Accenture Solutions & Pvt Ltd
09.2024 - Current
- Directed end-to-end collections operations for delinquent accounts, ensuring timely follow-ups and resolution through Salesforce CRM.
- Leveraged Salesforce to manage customer communications, track interactions, monitor payment commitments, and escalate cases for effective resolution.
- Compiled and presented weekly performance reports to leadership, providing insights on recovery trends, aging analysis, and high-risk accounts.
- Strategically prioritized outreach to key customers with outstanding balances, fostering professional relationships while driving successful payment recovery.
Quality Control Analyst
Omega healthcare management service
05.2023 - 05.2024
- Conducted comprehensive analysis and audits of claims to identify errors and ensure accuracy in processing.
- Skilled in detecting process inefficiencies and recommending targeted solutions to enhance quality, compliance, and overall productivity.
- Collaborated with cross-functional teams to identify process improvements and implement corrective actions.
Process Associate level 2
AGS health
12.2022 - 03.2023
- Utilized scripted conversation prompts to effectively communicate current account information, and secure timely payments.
- Conducted root cause analysis of claim denials, developing actionable resolution plans to improve recovery outcomes and reduce recurrence.
- Skilled at working independently and collaboratively in a team environment.
Senior Process Analyst
PROCHANT INDIA PVT LTD
11.2020 - 10.2022
- Discovered the root causes of problems and identified appropriate solutions. Trained new employees on multiple medical billing programs.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Issue Resolutions Analyst
ATHENAHEALTH Technology
03.2020 - 10.2020
- Analyzed data trends to drive actionable insights for healthcare solutions.
- Collaborated with cross-functional teams to improve operational efficiency.
- Developed comprehensive reports to support strategic decision-making processes.
- Streamlined data collection processes, enhancing accuracy and reducing turnaround time.
AR-Caller
HCL
11.2018 - 12.2019
- Managed accounts receivable inquiries to resolve billing discrepancies and enhance client satisfaction.
- Facilitated communication between clients and internal teams to expedite payment processing and reduce delays.
- Analyzed aging reports to identify overdue accounts and implemented follow-up strategies for timely collection.
- Developed and maintained detailed records of customer interactions to ensure accurate tracking of account statuses.
Education
B.Tech - Electrical Engineering
Dr.M.G.R. Educational And Research Institute
Chennai 04.2001 -
Skills
Collections and Payment Follow-up
Salesforce CRM
Denial management and Issue resolution
Quality Control and process improvement
Expertise in RCM Process
Quality Control and process improvement
WORK LOCATION
Current: Chennai
INDUSTRY COVERED
- Finance & Accounting (Collection process)
- US Healthcare (RCM & Denial Management)
Timeline
Order to Cash Operations Analyst
Accenture Solutions & Pvt Ltd
09.2024 - Current
Quality Control Analyst
Omega healthcare management service
05.2023 - 05.2024
Process Associate level 2
AGS health
12.2022 - 03.2023
Senior Process Analyst
PROCHANT INDIA PVT LTD
11.2020 - 10.2022
Issue Resolutions Analyst
ATHENAHEALTH Technology
03.2020 - 10.2020
AR-Caller
HCL
11.2018 - 12.2019
B.Tech - Electrical Engineering
Dr.M.G.R. Educational And Research Institute
04.2001 -