Vinesh Panicker

- Evaluated HRMS products for replacing the existing HRMS at IIFL Group.

- Lead the Darwinbox implementation and post-deployment support for **Darwinbox HRMS** across nine entities within the IIFL Group (50,000+ employees).

- Implemented modules such as Recruitment, Onboarding, Employee Lifecycle, Time Management, Talent Management, Helpdesk, Rewards and Recognition, etc.

- Drive coordination between internal teams and the Darwinbox product team to ensure smooth project delivery, including project scoping, customization, and troubleshooting.

- Manage and document business processes, including CR (Change Request) management, training, and stakeholder communication.

- Provide continuous support and improvement of HR technology solutions, ensuring alignment with organizational goals and objectives.

- Conduct UAT sessions and provide in-depth product training for HR teams and end users, facilitating smooth adoption and usage.

- Oversee HRIS integration with payroll, Oracle, and CRM, ensuring smooth data migration and validation.

- Collaborate with the HR team to identify pain points in HR processes, and recommend technology-driven solutions for optimization.

- Managed the delivery of Adrenalin ERP HRMS and Payroll solutions for global clients, providing end-to-end implementation support.

- Led teams through the HRMS and Payroll application delivery lifecycle, including requirement gathering, solution design, customizations, and testing.

- Worked with stakeholders to understand business needs and ensure solutions were tailored to meet organizational HR strategies.

- Coordinated data migration and integration efforts across multiple systems (API/FTP) to ensure a seamless HR data flow.

- Provided training and support post-implementation to ensure a smooth transition and user adoption.

- Collaborated with clients to understand their HRMS and payroll requirements, delivering customized solutions to meet specific business needs.

- Managed product customization requests, ensuring solutions adhered to industry best practices, and client-specific requirements.

- Coordinated with both local and offshore teams to ensure timely delivery and quality control.

- Played a key role in client training and support, driving higher system utilization and satisfaction.

- Led the delivery and implementation of Adrenalin HRMS and Payroll solutions, focusing on client-specific configurations and data integration.

- Provided project management support, including resource allocation, project timelines, and milestone tracking.

- Supported post-deployment activities, including training, troubleshooting, and product customization.

- Delivered system installation and training for HRMS software solutions for clients across various industries.

- Provided hands-on training to HR teams, ensuring the effective use of HRMS solutions and payroll systems.

- Worked with clients to ensure successful implementation, and seamless user adoption.

- Assisted in the implementation of HRMS and payroll systems for medium to large organizations.

- Managed data migration efforts, and provided post-implementation support to ensure a smooth transition.

Conducted meetings with stakeholders and other teams to discuss project progress and resolve issues.

- Coordinated with internal teams and external vendors to ensure the smooth implementation of projects.

• Managed customer inquiries and provided support for banking services via phone, contributing to a high level of customer satisfaction.
• Identified customer needs and provided solutions using available resources.
• Processed deposits, withdrawals, transfers and loan payments over the phone.
• Updated records of all conversations with customers in accordance with company policies.
• Answered incoming customer calls regarding account inquiries, payments, and product information.