Active Directory Administrator (OU Admin), Active Directory (AD) managing User Accounts on Windows 7,8,8.1,10 (Creation, Deletion, Permissions), License assign/revoking E1/E3/E5 in office 365 tenant, End user’s system Migration to Azure AD, One Drive Support and Troubleshooting OneDrive related issue, Teams Support and Troubleshooting MS teams related issue, E-Mail Client Configuration & Support Microsoft Outlook 365, Mail configuration in android, I phone & troubleshooting etc., Helping users for any kind of issue related of Citrix, Helping users for any Kind of issues related of O365, Configuring and troubleshooting Lotus notes Mail 8.5,9.0, Building, configuring, patching and troubleshooting of physical and virtual servers, Making physical and Hyper –V as per infra requirement, Installing and configuring windows server as per requirement, Taking care of VAPT of Server, Ability to build AD, DNS, DHCP servers and good knowledge about all server roles, Troubleshoot ERP Application related to JAVA or oracle issue, Attending VIP users and MD IT related calls, Maintaining Desktops, Laptops, Client Servers, DHCP Server managing & Mac binding adding users to the respected pools, Management of File Server like creating user space permission, Knowledge over LAN technologies like VLANS, Inter VLAN Routing, VLAN, Network Connectivity Checking & diagnostic tools such as trace route etc., Check Point VPN client, Big IP (F5), Provide investigation, diagnosis, resolution and recovery for hardware/software problems, When unable to resolve, escalate to second or third level in accordance with Help Desk Escalation processes, With escalation Matrix etc., Support Sap installation, Support for live coal Auction, Support to Bloomberg System, Ability to work independently and in a team environment
System Engineer L1
Lauren Information Technologies.
09.2017
Active Directory Administrator ( OU Admin), Active Directory (AD) managing User Accounts on Windows 7,8,8.1,10 (Creation, Deletion, Permissions), License assign/revoking E1/E3/E5 In office 365 tenant, One Drive Support and Troubleshooting OneDrive related issue, Teams Support and Troubleshooting MS teams related issue, E-Mail Client Configuration & Support Microsoft Outlook 365, Mail configuration in Blackberry, android, I phone & troubleshooting etc., Helping users for any Kind of issues related of O365, Configuring and troubleshooting Lotus notes Mail 8.5,9.0, Building, configuring, patching and troubleshooting of physical and virtual servers, Making physical and Hyper –V as per infra requirement, Installing and configuring windows server as per requirement, Taking care of VAPT of Server, Ability to build AD, DNS, DHCP servers and good knowledge about all server roles, Troubleshoot ERP Application related to JAVA or oracle issue, Attending VIP users and MD IT related calls, Maintaining Desktops, Laptops, Client Servers, DHCP Server managing & Mac binding adding users to the respected pools, Management of File Server like creating user space permission, Knowledge over LAN technologies like VLANS, Inter VLAN Routing, VLAN, Network Connectivity Checking & diagnostic tools such as trace route etc., Network Printer Installation, Check Point VPN client, Big IP (F5), Provide investigation, diagnosis, resolution and recovery for hardware/software problems, When unable to resolve, escalate to second or third level in accordance with Help Desk Escalation processes, With escalation Matrix etc., Support Sap installation, Support for live coal Auction, Support to Bloomberg System, Ability to work independently and in a team environment
Remote / Desktop Support Engineer
Net Connect PVT LTD.
Maintaining Desktops, Laptops, Active directory Administration, Configuring and troubleshooting Lotus notes Mail 8.5,9.0, Support to SAP installation and configuration, Check Point related issue ( Check Point), Mail configuration in Blackberry, android, I phone & troubleshooting etc., Attending VIP users, IT related calls, Servers installation, Network Printer Installation, Troubleshooting various hardware & software related issues, Providing technical support, including identifying incident with their subsequent resolution, Remote support to customers concerning their computer problems, Maintaining, updating IT asset inventory & other data, To log, update, resolve calls in ticketing tool ( HP Service Manager), To provide support for Video conferencing & to set up the projector
Customer Support Engineer
PCS Technology
Maintaining Desktops, Laptops, Active directory Administration, Configuring and troubleshooting Lotus notes Mail 8.5,9.0, Mail configuration in Blackberry, android, I phone & troubleshooting etc., Network Printer Installation, Troubleshooting various hardware & software related issues, Provided VC Support to User for meeting as per Requirement
Education
T. Y. B.COM -
Mumbai University
01.2010
HSC -
Maharashtra State Board
01.2007
SSC -
Maharashtra State Board
01.2005
Skills
Win XP, Win 7, Win 8, Win 10, and Macintosh, Windows Server 2012 r2 / 2016
Hardware & Networking Professional Course from Jet King
Azure Fundamentals Microsoft Certified
Citrix Fundamentals for Beginners Certified From Udemy