Vinish Shrivastava
Principal Associate -IT
Gurugram
Summary
To gain meaningful employment with a company that will allow personal and professional growth without limiting the opportunity for further enlightenment and enhanced education. Looking for a challenging position as Cloud Engineer/System Engineer/Intune Administrator best utilizing my experience, technical ability, analytical & problem-solving skills, and team-playing orientation.
Overview
6
6
years of professional experience
Work History
Principal Associate-IT
Eurofins IT Solutions India Pvt Ltd
5 2021 - Current
- Microsoft Intune/MDM administration
- Deploying and assigning new laptop to user
- Device Management- Windows, iOS, Mac OS, Android
- Assist users in issues with apps on IOS or Android devices enrolled on MDM platform
- Microsoft Azure Administration
- Azure Active Directory/Hybrid Cloud Administration
- Monitor Azure resources for performance and availability, and troubleshoot issues as needed
- Involved in core Backup team and implementation of server Backup using (Azure cloud/Veeam/Commvault)
- Categorize and record reported queries and provide L2/L3 support to all issues raised and ticket assigned
- Backup and monitoring data at end user and server level
- Involved in installation of security Endpoint tools like MacAfee, Blackberry Optics & Protect and patching activity
- Working with ticketing tools like OTRS, ServiceNow
- Provide reports on incidents and service request management
- Administrate and provide support for the Data Centre and local Infra support
- Support project workload for new infrastructure or migration the existing infrastructure components
- Contributes to creation of support documentations/ IT asset device/stock inventory
- Collaborate with application development, network/security, and infrastructure teams to ensure seamless integration within the production environment, including validation planning, validation testing coordination, and reporting production readiness for deployment
- Co-ordination with Business lead or management to get the requirement and planning and execution of different IT requirements.
Senior Associate
Accenture Solution Pvt Ltd
09.2019 - 01.2021
- Provide L2 end user support including troubleshooting basic issues related computer hardware, network/internet connectivity, outlook and other software application.
- Monitored network hardware operations to evaluate proper configuration.
- Resolved technical issues related to Office 365 applications promptly, maintaining high levels of user satisfaction.
- Led efforts in keeping up-to-date with Microsoft updates and new features rollout, ensuring optimal utilization of available resources.
- Installed and configured network printers and other peripheral devices.
- Collaborated with cross-functional teams to develop integrated software solutions for business needs.
- Established IT policies and procedures, promoting adherence to industry best practices within the organization.
- Responds to changing business needs by recommending new ways to handle new issues
- Handles escalated calls. Reports Incidents and SRs.
- Streamlined IT processes by implementing automation solutions, resulting in increased overall efficiency.
- Maintained up-to-date documentation on all IT projects, facilitating knowledge transfer among team members and stakeholders alike.
IT Associate
Concentrix Daksh India Pvt Ltd
08.2018 - 09.2019
- Troubleshoot remote user problems off all moderate complexity, often requiring examination of underlying PC, OS, Configurations and application software's
- Identify, investigate and diagnose issue.
- Register, classify, route, follow-up and resolve request according to internal processes
- As 1st Level Support Provides technical support to end-users by identifying problems, researching and answering questions, troubleshooting problems or forward them to 2nd level support
- Own incoming requests and manages escalations
- Support in creation operational documents/instructions for Service Desk team
- Identify and document Workarounds
- Support maintenance and accuracy of Knowledge articles available for end-users via service portal.
Education
BCA (Computer Science Eng.) - 2014
IGNOU
PatnaHigher Secondary - 2010
Public School
DarbhangaHigh School - 2008
NPCS School
MuzaffarpurSkills
Azure Administration
undefinedTechnical Certifications
- CCC, National Institute of Electronics & Information Technology (NIELIT)
- O Level, National Institute of Electronics & Information Technology (NIELIT)
- AZ-104 40 hours training
- Undergoing Certifications: MD-102(Intune Admin) & AZ-104(Azure Administrator)
Personal Information
- Father's Name: Mr. Manoj Kumar Shrivastava
- Mother's Name: Smt. Seema Shrivastava
- Date of Birth: 01/28/1991
- Gender: Male
- Marital Status: Married
DECLARATION:
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
DATE:
PLACE:
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