RAJEEV PATHAK

Result-Driven Associate Technical Lead with 3 years of total experience in the field, possessing a deep understanding of O365 cloud-based technologies and a passion for learning and staying up-to-date with industry trends. Dedicated to providing exceptional technical support, troubleshooting and helping a team of 14 Support Engineers to ensure issue resolution and meeting closure targets with good feedbacks, collaborating with Microsoft and working with TA and SEEs on escalation cases to ensure on-time resolution, implementing security measures to protect sensitive data. Committed to achieving organizational objectives through continuous improvement and learnings. I am currently looking to enhance in the field of System Administration while learning and implementing other tools and technology in Cloud Computing.

• Becoming an Technical lead Managing a team for 14 engineers and owning up to the responsibility within 2 years in The Field.
• Able to achieve good feedbacks from customers and going extra mile to help them resolve issues on technologies other than M365 and even suggesting customer with services according to their need.
• Appreciation emails from Microsoft as able to achieve and maintain scores.