Vinisha Reddy Kora
Bengaluru
Summary
- ServiceNow Developer with 6.5+ years of experience architecting and scaling enterprise ServiceNow platforms.
- Expertise in ITSM, CMDB, HR Service Delivery (HRSD), Knowledge Management, and custom application development.
- Strong hands-on experience with JavaScript scripting, ACLs, IntegrationHub, Flow Designer, Service Catalog, Workflows, Import Sets, and Transform Maps.
- Proven experience integrating ServiceNow with Workday, LDAP, WAND, Traceless, and Espressive Barista; skilled in Service Portal development using HTML, CSS, and JavaScript.
- Led data migrations, reporting, event management, scheduled jobs, and architected a custom HR Talent Management application, published to the ServiceNow Store.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Consultant
Capgemini
Hyderabad
09.2021 - Current
- Business Rules, Client Script, Script Include, and UI Policies.
- Workflows and flows using Flow Designer.
- Users, groups, roles, and configurations.
- Update sets for migrating customizations between instances.
- Reference qualifiers.
- Catalog items.
- Custom Module 'New Hire Order' creation and process flow setup.
- Production issues.
- ITSM and Service Catalog (Request, RITM, and Catalog task) life cycle.
- Service Operations workspaces, and Agent Assist.
- Involved in all ServiceNow version upgrades.
- Enhanced different integrations, like Workday, Wand, Traceless, and Espressive Barista.
Associate Software Engineer
Wipro Technologies Ltd
Hyderabad
06.2019 - 09.2021
- Human Resource Module.
- Email notification, Notification scripts and Quick messages.
- Worked on Translations.
- HR Criteria and User Criteria.
- Business Rules, Client script, Script Include, Record Producers and UI policies.
- Worked on users, groups, roles, and configurations.
- Worked on Update sets for migrating customizations between instances.
- Customization of the portal as per the requirement.
- UI Policies created for making the certain fields mandatory and read-only based on some conditions.
- Worked on notifications and templates.
- Imported data into ServiceNow.
Education
B Tech - CSE
DVR and Dr. Hima Sekhar MIC College of Technology
Kanchikacherla, Andhra Pradesh01.2019
Higher Education -
Jaya Bharath Jr. college
Secondary Education -
Kids Patasala
Skills
- ServiceNow development
- JavaScript programming
Certification
- Certified System Administrator
- Certified Application Developer
- Certified Implementation Specialist – ITSM
- Certified Implementation Specialist – HR
- Completed micro certifications like Predictive Intelligence, Performance Analytics, Virtual Agent, ATF, and Flow Designer
Timeline
Consultant
Capgemini
09.2021 - Current
Associate Software Engineer
Wipro Technologies Ltd
06.2019 - 09.2021
B Tech - CSE
DVR and Dr. Hima Sekhar MIC College of Technology
Higher Education -
Jaya Bharath Jr. college
Secondary Education -
Kids Patasala