Vinita Hasabe
Delivery Manager - VAS
Pune
Summary
Over 12 years of extensive experience in the telecom domain of Mobile Communication, CS- Core Network & VAS (Value Added Services) CSM, Project Management and reporting tools, Project delivery management, Scrum Master Standards, Processes and Procedures, End to End Contract & Client Management. Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.
Overview
17
17
years of professional experience
Work History
VAS Manager
Tech Mahindra Tech Mahindra
- Supporting Applications 1
- SMSC 2
- MMSC 3
- Voice mail
team lead
DTAC
- Thailand) as VAS, Supporting Applications 1
- RBT 2
- VRBT (Video RBT) 3
- VPBX 4
- Smart farm 5
- WSMS 3
- Eircom (Ireland) as SME Supporting Applications - Line testing application
- Operation & maintenance of respective applications
- Daily health check, System backup, fine-tuning like re-indexing database
- Prepare application specific documents as Run book/ SAD & SOPs documents
- Handling technical customer complaints with end-to-end delivery of tickets within SLA
- Single point contact for Markets on everything related to operational activation
- Handing Escalation of issues from Clients to Business partners/program manager
- Handling all business service requests in co-ordination with Content partner & service partner
- L2 & L3 support with Critical alarm handling, subscription, un-subscription of customers
- Responsible and handling and Service request, Incidents, Problem & Change management, and smooth delivery of the tickets
- Track and report project KPIs and analyse project health and report to management
- Removing impediments in teams, ensuring release deliverables are submitted and that quality standards defined by the team are consistently met
- SLA/ KPI monitoring and working proactively on the parameters affect SLA & KPI
- Ensure timely project plan and weekly project updates to posting circle Project manager
- Schedule regular review meetings with all stake holders in Circle for timely execution as per SLA & KPI data
- OSS Operations- Order to Provisioning & Order to Activation, Line Testing & Fault Handling Process
- Provisioning System, Line Test System & Fault Handling System Wireline Technology
- Proactively raised tickets to field by monitoring of daily alarms
- Clients: Reliance Communications
- Responsible for all kind of O&M activities of ZTE & Huawei MSC/GMSC (MSOFTX3000-UMG8900) and Lucent 5ESS DCS switch elements like GMSC, MSC, HLR, STP, IN, ILT, NGN
- Handling National/International Customer complaints related to Voice Call completion by tracing ISUP and SIP messages & resolves the same in co-ordination with customer within SLA
- Operations & Maintenance of Core/Access Network including troubleshooting, monitoring, tracing on interfaces such as CSOFT trace or internal system traces and logs
- Configuration & Rollout of new products & functional Testing of new prepaid/postpaid plans
- GNOC supervision, operations & maintenance for Telecom Wireline, Broadband & Wireless Network like Voice, GPRS, SMS
- Installation, New interface & protocol addition
- Redundancy testing and disaster handling
- L2 Support for tickets raised by NOC team, on call support for all network related issues
- Preventive maintenance of Switch it includes periodic ODD backup of all nodes and daily report Preparation
- Track, Plan & Implement new configurations for newly designed broadband users
- System backup & daily health check of all nodes
- Provisioning System- Done configuration of Centrex, PBX, POT lines & Order to Activation, Line Testing & Fault Handling Process for Wireless and Wireline Technology
- Working closely with different vendors, driving network activities to completion without any outage, while working under strict SLAs
- Co-ordination with cross functional teams such as IN, STP, BSS, Transmission, & Planning,
- ICR configuration, call testing & CDR validation for Revenue Assurance
- Definition with SGSN Nodes for GPRS Location update & Testing for Aircel & TATA Docomo In roamer for ICR Calls
- MNP traffic migration on class 5 switch based on NPDB query
- Documentation for different type of analysis, for understanding of team members and for future reference
- E.g., MOP
- System administration, Alarm Handling, Fault Management, traffic supervision, ensuring of smooth operation of Switch
- Collection and forwarding of system performance and traffic data for management information.
Tech Lead
Tech Mahindra
08.2018 - Current
Manager
Essjay Ericsson Pvt Ltd
05.2013 - 01.2016
Deputy Manager
Alcatel-Lucent Managed Solutions Pvt Ltd
10.2008 - 04.2013
GET
Reliance communications
08.2007 - 10.2008
Walchand Institute of Technology
06.2006 - 01.2006
- With 72.19% (Shivaji University)
- Diploma (Electronics and Telecommunication) from S.E.S Polytechnic Solapur in May 2003 with 74.19% (MS-BTE Mumbai)
- Achievements:
- ALUMS - “Achievers Club Awards” & “Spot lite of the Month”
- Tech M - “Bravo” & “Pat on back” two times
- Interpersonal Skills:
- Good communication, Team Management & customer/Client handling skill
- Excellent organizational & managerial skills
- Self-motivated, professional, capable of working independently or as a part of team
- Optimistic and quick learner
- 3 Ireland _Managing a VAS Team for (SMSC, MMSC & Voicemail)
- As VAS Manager my key responsibility is maintain BAU activities, capture technical requirements from Cust
- Ensure good stakeholder engagement to build strong business relationships with customers, SMEs, and senior stakeholders (both Technical & Process Related)
- Maintain SOPs related process and documentation
- Make sure that Team should record properly by preparing the SAD (System Appreciation Document)
- Ensure Inter and Intra departmental co-ordination for time delivery of the clients
- Analyze the revenue stream and take corrective action to maximize revenue
- Documenting and preparing of Gap analysis reports
- Ability to manager internal / external (customer, vendors) escalations and communication
- Ability to manage new service/Node integration / transition with NOC
- Problem debugging / isolations skills for applications and interfaces
- Assisting to team members to achieve their and teams goals
- Capture the automation opportunities and get it implemented in timely manner
- Tracing and diagnosing the VAS platform and service faults.
Skills
Wireless & Wire Line Testing & Wireline Network – GMSC, HLR, MNP, Roaming, GPRSundefined
Timeline
Tech Lead
Tech Mahindra
08.2018 - Current
Manager
Essjay Ericsson Pvt Ltd
05.2013 - 01.2016
Deputy Manager
Alcatel-Lucent Managed Solutions Pvt Ltd
10.2008 - 04.2013
GET
Reliance communications
08.2007 - 10.2008
Walchand Institute of Technology
06.2006 - 01.2006
VAS Manager
Tech Mahindra Tech Mahindra
team lead
DTAC
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