Vinitha Sharan Kumar
Chennai
Summary
Dedicated IT Analyst with 7+ years of professional experience in Production Support, Incident Management, and Enterprise Application Operations within the Telecom domain (Proximus - Belgium). Expertise in P1/P2 incident handling, monitoring, security release management, and cross-team collaboration. Strong analytical mindset, process-oriented, and proven ability to perform under pressure.
Overview
7
7
years of professional experience
Work History
IT Analyst
Tata Consultancy Services (TCS)
01.2022 - Current
- Delivered 24/7 production support ensuring high availability and performance of enterprise systems.
- Handled P1/P2 incidents, performing triage, troubleshooting, coordination, and communication with stakeholders.
- Conducted daily operational checks including APM publication error handling, dashboard monitoring, and log validation.
- Supported deployment and security release cycles with pre-deployment checks, validation, and post-release verification.
- Prepared weekly and monthly operational reports, dashboards, and compliance documentation.
- Worked with development, infrastructure, and business teams to resolve recurring issues and strengthen system stability.
- Successfully resolved multiple high-severity incidents with minimal downtime.
- Improved operational efficiency through proactive monitoring and structured reporting.
- Maintained strong SLA compliance throughout project tenure.
Network Support Engineer
Indus Towers Pvt Ltd
Chennai
05.2019 - 03.2022
- Monitored and supported telecom network operations ensuring service continuity.
- Analyzed network performance, escalated issues, and coordinated with field teams.
- Assisted with telecom operational processes across multiple service providers.
Education
B.E - Computer Science Engineering
S.K.R Engineering College (Anna University)
Tamil NaduHSC -
Emmanuel Methodist Matric Hr Sec School
ChennaiSSLC -
Emmanuel Methodist Matric Hr Sec School
ChennaiSkills
- Production Support (L1 )
- Incident Management (P1 & P2)
- Telecom Domain - Proximus (Belgium)
- APM Publication Error Handling
- Service Operations & System Monitoring
- Security Release & Deployment Support
- Reporting & Documentation
- ITIL Process Knowledge
- ServiceNow & Other Ticketing Tools
- Root Cause & Preventive Analysis
Additional Information
Experience working with global teams, Strong communication, analytical skills, and adaptability
TECHNICAL SKILLS
Tools: ServiceNow, IMD, CAMUNDA, Confluence
• Monitoring Tools: ARIS, UCMDB, BB8, RAPID
• Operating Systems: Windows
• Documentation: MS Excel, MS PowerPoint
Personal Information
- Date of Birth: 02/04/96
- Marital Status: Married
Achivement
Awarded an early promotion within two years for consistent performance and reliability.
Languages
Tamil
First Language
English
Proficient
C2
Telugu
Intermediate
B1
Timeline
IT Analyst
Tata Consultancy Services (TCS)
01.2022 - Current
Network Support Engineer
Indus Towers Pvt Ltd
05.2019 - 03.2022
B.E - Computer Science Engineering
S.K.R Engineering College (Anna University)
HSC -
Emmanuel Methodist Matric Hr Sec School
SSLC -
Emmanuel Methodist Matric Hr Sec School