Madhusudan N
Bangalore ,Karnataka
Summary
Results-driven IT professional with over 11 years of experience in support, maintenance, implementation, and testing across various modules of Base24 in the Tandem environment. Seeking a challenging role in a reputable organization to leverage skills, enthusiasm, and commitment for the company's success while expanding knowledge and enhancing professional growth. Skilled in advanced database design and optimization techniques for efficient data management using SQL and data modeling tools in Base24 systems. Demonstrated expertise in ATM transaction processing, ISO 8583, and device handler processes (NCR N50 and Diebold C1000), with a reputation for strong analytical skills and proactive problem-solving approach.
Overview
12
12
years of professional experience
Work History
Senior Database Analyst
Fidelity Information Services
Bangalore
02.2021 - Current
- Working with Fidelity Information Services as Senior database Analyst From Fed-2021 to Till date
- Job Activities
- Working on connex switch which is an FIS product
- Working on issuing cards , adding bins, Deconversions, adding ATM's
- Database is centralized and host is connected to TANDEM through HP-UNIX. As Backend Bank host, which using to process the financial transactions. TCP/IP protocol for End to end.
- Adding Comm Handlers and Terminal Handlers for ATM's
- Installing, configuration and customization of Base24 software on Tandem Switch to drive the ATMs.
- Good knowledge in SNOW and Using SNOW for day to day activities.
- Using Configuration Manager to add Terminals /deletes and other configuration updates.
- Monitoring daily cutover for ATMs and various settlement process.
- Maintaining SQL Database and upload TLF, PTLF files to SQL database for generating daily, weekly, monthly reports regularly.
- Good Knowledge in enforms and macros
Associate Consultant
Testhouse India (P) ltd
Trivandrum
10.2019 - 10.2020
- Working with Test house as Associate consultant for NBK client (National bank of Kuwait) in Kuwait from Oct-2019 to Oct-2020
- BASE24 EPS migration project from which was migrating from Classic to EPS .
- Writing test cases for conducting various combinations and scenarios
- Gathered, organized and input information into digital database.
- Have working experience in NCR ATM's for initiating Transaction for different denominations
Sr Technical Associate
Financial Software & Systems (P) LTD
Bangalore
12.2013 - 08.2019
- Worked as Sr Technical Associate as production support in Financial Software & Systems (P) Ltd., BENGALURU from Dec’ 13 to 05 Aug 2019
- Designed ATM screen files for bank’s requirement.
- Adding stations for ATM & HOST, PROCESSES in various networks.
- Installing, configuration and customization of Base24 software on Tandem Switch to drive the ATMs.
- Taking daily, weekly and monthly Back-ups & Monitoring Disk space utilization, using DSAP / PROGNOSIS
- Done the Disaster Recovery System Mock-Run for this Bank this includes Dual systems monitoring.
- Involved in Switch Migration DR-DRILL from Bengaluru (Production) to Mumbai (DRS) and again Switch Integration Done from Mumbai (DR) to Bengaluru (Production). CANARA BANK
- Being deployed On-site I have been in constant interaction with the client and their vendors for project coordination and resolving issues.
- Was member of the testing support team and have worked in testing environment from 2016 March to 2019 August.
Education
Bachelor of Science - Computer Science
C V Raman University
Chhattisgarh06-2016
Board of Intermediate - Computer Science
Delhi Academic Council For Higher Education
Bangalore03-2007
High School Diploma -
Nava Deep English Primary High School
Bangalore03-2005
Skills
- BASE24-ATM switch proficiency
- ATM Domain Knowledge: In-depth understanding of end-to-end ATM transaction flow, including testing with simulated test networks and migration from BASE24 Classic to BASE24 EPS
- Onsite Engagements:
- Canara Bank (India): Multiple tenures from 2013 to 2019 in both L1 and L2 support roles; involved in production support, UAT testing, and implementation projects
- HDFC DR Site (India): Onsite support from Nov 2014 to Dec 2015
- National Bank of Kuwait (NBK): Onsite Test Engineer for BASE24 EPS migration project from Oct 2019 to June 2020
- Testing & Implementation:
- Over 4 years of implementation experience delivering major ATM and debit card enhancements for Canara Bank
- Strong experience in UAT testing, code/configuration changes, and applying mandates prior to production rollout
- Tools & Languages: Enscribe, SQL, MRWin, DDL, Perus
- Platforms: HP NonStop (Tandem) Systems
- Protocols: ISO 8583
- Testing Tools & Techniques: Simulations, Debugging, EMS Monitoring
Soft Skills:
- Excellent communication and interpersonal skills
- Adept at root cause analysis, problem resolution, and
PERSONAL PROFILE
Mother Tongue : Telugu
Other Language : Kannada, english, hindi, tamil.
Timeline
Senior Database Analyst
Fidelity Information Services
02.2021 - Current
Associate Consultant
Testhouse India (P) ltd
10.2019 - 10.2020
Sr Technical Associate
Financial Software & Systems (P) LTD
12.2013 - 08.2019
Bachelor of Science - Computer Science
C V Raman University
Board of Intermediate - Computer Science
Delhi Academic Council For Higher Education
High School Diploma -
Nava Deep English Primary High School
Hobbies and Interests
Traveling, driving, Riding, listening songs, reading books, playing cricket, spending time alone.
Key Areas & Strengths
- Expert knowledge in Switch
- Extensive working experience on Base24 production and testing
- Worked on several simulators like MAS, VTS, asset and BOSS
- Expert Knowledge in payment Card processing of Visa and Mastercard
- Experience on working with Base24 Eps system (National bank of kuwait)
- Experience in coordinating with developer and Business teams for various change requests suggested
- Ability to get into team quickly under any condition
- Willingness to learn new valuable skills and technology
Experience SUMMARY
- Worked as Sr Technical Associate as production support in Financial Software & Systems (P) Ltd., BENGALURU from Dec’ 13 to 05 Aug 2019
- Working with Test house as Associate consultant for NBK client (National bank of Kuwait) in Kuwait from Oct-2019 to Oct-2020
- Working with Fidelity Information Services as Senior database Analyst From Fed-2021 to Till date
Implementation / Testing In Base 24 and Tandem
- Configuration Files for Both Diebold & NCR ATMs
- The requirement was to make a Multi-lingual Configuration file for NCR ATM’s for all Banks’ Zones. The Bank has also requested to make their ATM configuration files which can support Operable / In-operable groups for both NCR and Die bold ATM’s.
- Testing and Implementing Mini State ment and Pin Change Green pin options In Test environment.
- Bank has asked to implement the mini statement and PIN Change Options for the Customer, So Tested at BASE 24 and Implemented Successfully.
- Supported to the development team to initiate the test cases, example: For green pin generation for debit card and Credit cards, Aadhar authentication.
- Income tax payments through ATM and Paying credit card bills from ATM.
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