Summary
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

VINOD ANAND

New Delhi

Summary

Experienced Management professional with 7+ year of work experience. Focused on leading, training & empowering teams with an aptitude for recognizing & developing talent. Achieved remarkable successes in driving efficiency and productivity. Combines managerial strengths with a commitment to the management of the client relationships. Skilled in retail operations, vendor management & corporate client servicing.

Work History

Sr. Analyst Partner Service Delivery

American Express
- Current
  • Handle performance across New Account Setups' vendor partners
  • Performance tracking & reconciliation with MIS
  • Identifying & improving any performance issues with the vendor partners
  • Partner with New Accounts SMEs for any projects / market change
  • Obtain, assess and create volume forecasting for partners
  • Continually review processes to maximize our potential in reducing costs
  • Work on several reports and presentations including scorecard for vendor partners.

Lead Customer Service Analyst

American Express
  • Worked with EMEA maintenance team, responsible for all maintenance activities to be performed for EMEA region's Corporate Cards
  • Supported the leader in multiple reports and obtaining periodic performance scores for the team
  • Made process maps & slides for BUR & other business calls
  • Automated multiple activities which improved the SLA & CTR for the team
  • Have been a part of a GSN synthesizer with the GOCM Team.

Education

Certification - Project Mangement

Project Management Professional
Delhi
02-2024

Bachelor's in commerce -

Delhi University
12.2015

Diploma in Business Management -

NIIT
12.2015

Rishabh Public School
12.2012

Skills

  • SUPERVISING VENDOR PARTNERS
  • MANAGING MULTIPLE PROCESSES
  • CONFLICT MANAGEMENT
  • TEAM MOTIVATION
  • DECISION MAKING
  • CLIENT SERVICING
  • PROCESS IMPROVEMENT
  • STAKEHOLDER ENGAGEMENT
  • TARGET SETTING

Hobbies and Interests

  • BINGE WATCHING WEB SERIES
  • PLAYING VOLLEYBALL AND CRICKET
  • TRAVELLING

Timeline

Sr. Analyst Partner Service Delivery

American Express
- Current

Lead Customer Service Analyst

American Express

Certification - Project Mangement

Project Management Professional

Bachelor's in commerce -

Delhi University

Diploma in Business Management -

NIIT

Rishabh Public School

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